Senior Program Analyst - CMDB - Tista Science and Technology Corporation

Are you a Senior Program Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• Provide accountability for the leadership and maintenance of the CMDB
• Make key IT stakeholders responsible for the direction by owning the CMDB jointly and Conducting Training and coaching
• Ensure the team acts as liaisons for Change Control Program for customers
• Track lifecycle and status of their of CIs via ITSM tool workspaces
• Responsible for ensuring the onboarding team completes follow-on activities with Discovery and Service Mapping teams for operationalization of Services
• Responsible for ensuring team attends scrum meetings where status is reported for onboarding tasks related to operationalization of Services, which includes reporting for Objectives and Key Results (OKRs) measuring progress of CMDB Operationalization project
• Initial Point of Contact for establishing collaboration and engagement between the CMDB and Change Control Onboarding team and users, and other stakeholders on any additional needs to achieve operationalization of the Services and CIs owned by customers, meeting the criteria for an Operationalized Service onboarded into the CMDB and leveraged for ITSM process activities
• Serves as Onboarding Team Lead, liaising with Product and Service stakeholders which may include senior management, partners, clients and technicians to ensure Services onboarded are properly prioritized and onboarding is completed

• Must have knowledge of CMBD and ITIL
• Must have experience with SharePoint, creating and maintaining SharePoint site  
• Must have experience with customer engagement
• Ability to understand customer needs, and touchpoints
• Must have organizational skills
• Must have experience training individuals on new task and the ability to lead them thru the process
• Must have experience with office 365, adobe, and design software to help produce training material
• Experience with managing schedules and meeting deadlines
• Experience in using IT Service Management Tools – e.g., ServiceNow or equivalent task management software
• Preferred: ITIL Foundations certified
• Preferred experience with maintaining ServiceNow, SharePoint Sites and power BI dashboards 

Education:

• Bachelor’s degree business, or related field and 10 years’ experience
• Eight (8) years of additional relevant experience may be substituted for education (18 years total)

Clearance: 

• The ability to pass a Tier 2/Modest Background Investigation 

Remote:

• Remote, USA
• Monday - Friday (8:00 AM - 4:30 PM EST)

Pay Range:

• The pay for this position ranges from $47,240 to $69,500
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/