Senior Product Manager, WAMO - American Heart Association

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The Sr. Product Manager for the Workflow and Asset Management Optimization (WAMO) platform will collaborate closely with the Vice President of Business Solutions, various stakeholders, individual contributors across multiple AHA business units, teams in Business Technology, and our implementation partners (vendors). This role will be responsible for providing strategic direction and acting as an evangelist for the WAMO platform, which comprises integrated SaaS applications including Workfront, Bynder, JumpSeat, and RequestHub.

The Sr. Product Manager, WAMO will be responsible for defining the product vision, strategy, and communications to stakeholders, and will develop, prioritize, and maintain a 12 to 24-month product roadmap in collaboration with delivery teams, stakeholders, and leadership.  This role will also establish and lead WAMO’s Enterprise Governance Committee that will guide key strategic decisions and investment prioritization.The Sr. Product Manager, WAMO will have expertise which spans the entire product development life cycle from identifying customer needs to defining user experiences, ensuring successful launches and user adoption, driving ongoing enhancements; and leading an organizational shift to a product lifecycle management approach.  This role will provide strategic direction to the WAMO project manager who is responsible for day-to-day implementation activities, and to the contracted WAMO operational support resources.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Strategic Leadership: Develops and maintains the product vision and a product roadmap that is forward-looking and customer-driven by operating at the intersection of business, technology, and user experience; setting goals, defining success, and organizing and motivating business, technology, and vendor teams.  Stays informed about industry trends and new technologies relevant to the WAMO platform, to advise product strategy and decision-making.  
• Value Realization: Responsible for maximizing the value which the WAMO platform creates by facilitating the adoption and ongoing optimization of the platform, ensuring that the component software systems meet the business objectives of improving staff efficiency, increasing transparency of work progress, and reducing reputational risk by improving brand compliance. Assists business operations managers in developing, implementing, and managing strategies for using the platform to meet business goals.     
• Stakeholder Engagement: Establishes and evolves WAMO’s Enterprise Governance Committee, comprised of executives from each Association business unit using the WAMO platform who will participate in key strategic decisions and investment prioritization. Creates governance processes, communications and meeting cadences designed to inform business stakeholders and capture their input and feedback. Engages with business and technology stakeholders as development of the platform continues and as new opportunities arise for additional teams/business processes to be added into the platform.
• Technical Leadership: Guides technology teams with the high-level scoping of potential platform expansions (the onboarding of new business use cases) and collaborates with the BT strategic program team and vendor teams to estimate the budget required for discovery, configuration/development, integrations, implementations, and support. Presents opportunities to the Enterprise Governance Committee for input, decision-making and prioritization.      
• Cross-Team Collaboration: Works with BT’s Business Solutions Managers (BSM) and Enterprise Solutions Architects (ESA) in assessing and advising on BT Project Intake Requests involving work/task management and tracking tools.
• Operational Leadership: Collaborates with business operations and vendor support teams to capture user feedback, develop KPI’s and gather insights to make data-driven decisions and optimizations to drive adoption and usage for the product. Creates/maintains technical support documentation for the WAMO platform. Trains American Heart Association stakeholders in operational procedures and ensures the WAMO platform’s contract support model is cost efficient and effective.    

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, MBA or related field
• Significant experience in B2B or B2C product lifecycle management and working in an Agile software development environment.
• Program management experience, including meeting facilitation, customer and internal team engagement, project and operational management, and ability to execute structured approaches/methodologies to business problems.
• Extensive experience with SaaS applications, platform implementations, systems integrations, and data migrations.
• Strong understanding of workflow management, and digital asset management (DAM) concepts and practices.
• Experience working with integrated workflow management and digital asset management SaaS applications such as Workfront, Bynder, JumpSeat, and RequestHub, or similar platforms.
• Experience with translating user feedback and needs into requirements for process, functional, and technical enhancements.
• Excellent communication skills (written and verbal), as well as group facilitation and relationship management skills; experience working with a stakeholder audience which comprises a broad span of organizational levels and has a wide range of expertise
• Proven ability to cultivate and manage relationships with business partners, internal IT partners, and vendors.
• Extensive leadership and managerial experience; ability to communicate effectively in a geographically dispersed team.
• Experience working with individuals with varied levels of knowledge and experience using new systems and technology (e.g., change enablement).
• Strong problem-solving skills with creative approach and ability to think strategically and analytically.
• Strong collaborator who will naturally work cross-functionally but is also comfortable operating independently.

Preferred Qualifications

• Master’s degree in Computer Science, Software Engineering, or related field

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.This position not a match with your skills?  Click here to see other opportunities.

EOE/Protected Veterans/Persons with Disabilities