Senior Product Manager, SMS - Klaviyo

At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Senior Product Managers at Klaviyo are passionate about building products that delight users and exceed expectations. This is why Klaviyo is so successful at ensuring product-market fit. Join Klaviyo to learn first-hand what makes building products at Klaviyo so special. You’ll be challenged to do your best work, and the company’s fast growth ensures that opportunities abound.

The SMS KAV Growth team at Klaviyo creates more value (measured in KAV - Klaviyo attributed revenue) for customers sending SMS messages. The PM for this team will be an expert on the best way for businesses to send SMS messages to maximize revenue and create innovations within our product to improve that experience. SMS is a fast-growing area within Klaviyo so this is an exciting team to be a part of! This role is located in Boston and requires 3 days/week in our office. Remote candidates will not be considered at this time.

How You Will Make a Difference:

• You’ll learn Klaviyo’s successful way of building products, and you’ll learn from product managers who have mastered their craft. This will help you to, in turn, master the craft.
• The ultimate measure of success for Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a particular focus on driving the results we target.
• We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Senior Product Managers at Klaviyo spend a significant amount of time interacting with customers. At Klaviyo, knowledge about our customers is power.
• Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators.

Who You Are:

• 5+ years of experience as a product manager
• Experience in the SMS/messaging industry and/or e-commerce
• Technical background required. (Computer Science Degree or at least 2 years of Software Engineering experience strongly preferred)
• Active Learner - you will be a voracious learner. A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.
• Excellent Collaborator - you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role.
• Analytical Thinker and Effective Communicator - you will think through every use case a customer would consider, concisely document potential ways to solve, identify outstanding concerns, flag edge cases, and leave no stone unturned. We sweat the details and are passionate about making sure that every experience is understood, anticipated, and handled elegantly.
• Ambitious - you will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day.

Your First 90 Days

In your first 30 days, you’ll get acclimated to Klaviyo and our product:

• During the first two weeks, you’ll be immersed in an onboarding program that introduces you to the company and the product.
• Be paired with an experienced Product Manager, and start learning from someone who has mastered their craft. Start to build context for customer needs and systems in your area of the product while being supported by one of Klaviyo’s best product managers.

In your first 60 days, you’ll continue learning from the best while starting to contribute to Klaviyo’s success:

• Continue your learning, with training materials on topics like customer interactions, feature prioritization, and product analytics.
• Interact with lots of customers to build the context necessary to build great product features.
• Have a quick impact by spec’ing and building your first projects.

In your first 90 days, you will continue your learning while increasing your influence on Klaviyo’s success:

• You will take your learning to the next level, and start sharing your newly-gained knowledge with the larger product team. We value learning and growth very highly.
• You will gain more independence in your spec’ing and building of projects, thereby increasing your pace of delivery.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations: $140,000 — $210,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in e-commerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

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