Microsoft is entering the managed security services market and recently announced Defender Experts for Hunting, which is a 24x7 proactive threat hunting and investigation service across endpoints, office, applications, and identity. Microsoft is planning to extend the Hunting service with managed detection and response capabilities (Defender Experts for XDR) as we continue to evolve the service and drive security value to our customers. You will be a dedicated point of contact who is part of this new customer-facing team responsible for the onboarding and service delivery for Microsoft Defender Experts. You will help set expectations with customers on Defender Experts service delivery, orchestrate incident handling efforts, and targeted recommendations and communications. You will be the trusted advisor to our customers and help the Defender Experts product and engineering team deliver the right combination of technology, intelligence, value, trust, and expertise aligned to our customer's priority needs. You will help shape the future of the Security Delivery Manager role, operational processes and practices, and directly contribute to the Defender Experts roadmap informed by customer insights and feedback. If you have a passion for cybersecurity, customer relationships, value creation and service delivery and want to be part of our security managed services business - bring your talents and experiences to the Security, Compliance and Management Customer Experience Engineering (CxE) team as a Security Delivery Manager (SDM) **Responsibilities** · Lead customers and engagement teams in the successful onboarding and service delivery of our Defender Experts managed service. · Lead security incident handling for Defender Experts customers (e.g., oversee response, investigation, and resolution through coordination amongst stakeholders), ensure critical issues are tracked through resolution and escalated (if warranted). · Become a subject matter expert on the Microsoft Defender Experts Hunting and XDR services, strategy and supporting product technologies (Microsoft 365 Defender) to effectively guide customers. · Lead efforts to develop and expand assets / processes / methodologies / tools to streamline, automate and improve customer onboarding, operational practices and service delivery for the Defender Experts managed service. · Succinctly communicate investigative findings, reports, and complex information on security threats and incident response to customer, Microsoft security engineering, and Microsoft security product stakeholders. · Act as the advocate and interface between customers and Microsoft Security product and engineering teams for Defender Experts and Microsoft 365 Defender product suite to ensure customer issues are properly addressed, drive critical feedback and insights, and customer requirements and adoption of Defender Experts to improve the service, value to customers, and service adoption. · Build and maintain key relationships with customer stakeholders to drive continued confidence and trust with the Defender Experts service, Microsoft Security products, and Microsoft. **Qualifications** + 2+ years (or equivalent) of Information Security, Security Operations Center (SOC), incident response or similar roles and experience in the cybersecurity industry. + 1+ years (or equivalent) of technical delivery, service delivery, client management or managed service experience. + Experience collecting, analyzing, and escalating security events / incidents; responding to computer security incidents (strong understanding of targeted attacks and creation of remediation plans), and / or collecting, analyzing, and disseminating cyber threat intelligence. + Experience working with the Microsoft 365 Defender suite of products (MDE, MDI, MDO and MDA), Advanced Hunting (KQL is a plus) and Microsoft 365 security ecosystem of API's. + Highly adaptable to change and comfortable pivoting in response to changing circumstances and ambiguous situations within a dynamic and fast-paced environment. + Experience engaging with customers and managing expectations. + Ability to flex working hours during active incidents. + Experience delivering concise and fact-based communications, both verbal and written, and adapting style and level of information based on audience. + Experience evaluating and translating customer needs, requirements, and challenges, and communicating solutions (positioning, technology, value, priority) and improvements to technical and non-technical stakeholders. + Ability to forge strong relationships with customers communicating on behalf of Microsoft security engineering, facilitating understanding of the value proposition of Defender Experts services. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings such as Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. \#MSFTSecurity Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Source : Microsoft Corporation