Senior Product Manager, Mobile & Web App Experiences at Arlo Technologies, Inc.

Senior Product Manager, Mobile & Web App Experiences

Senior Product Manager, Mobile & Web App Experiences

Apply locations Milpitas, CA time type Full time posted on Posted 5 Days Ago job requisition id JR100093

About Arlo:

At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Our team is dedicated to delivering products that exceed our customers' expectations, while always pushing the boundaries of what's possible in the world of protection technology. We believe that everyone deserves to feel safe and secure, whether they're at home or away, and we're committed to providing our customers with the peace of mind they need to live their lives without worry.

We are seeking a passionate and experienced Senior Product Manager to lead the mobile and web app experience for the Arlo ecosystem. This role will be instrumental in driving customer delight by improving app ratings, NPS scores, and overall user satisfaction. You will work closely with cross-functional teams, including Engineering, Finance, Marketing, Design, and Sales, to deliver innovative and intuitive app experiences that exceed user expectations.

Responsibilities:

• Define and execute the product roadmap for the Arlo mobile and web apps:
• Conducting thorough market research and competitive analysis to identify user needs and market trends.
• Defining and prioritizing product features and functionalities based on user feedback, data analysis, and business objectives.
• Creating and maintaining detailed product requirements documents (PRDs) and user stories.
• Lead the development and launch of new app features and functionalities:
• Collaborating with engineering teams to ensure timely and successful product delivery.
• Conducting thorough testing and quality assurance to ensure a seamless user experience.
• Managing product launches and go-to-market strategies.
• Drive continuous improvement of the app experience:
• Monitoring app ratings, NPS scores, and other key performance indicators (KPIs).
• Analyzing user feedback and data to identify areas for improvement.
• Implementing iterative improvements to the app based on user feedback and data analysis.
• Collaborate with cross-functional teams:
• Working closely with engineering, design, marketing, and sales teams to ensure alignment and successful product delivery.
• Building strong relationships with key stakeholders across the organization.
• Additional Responsibilities:
• Develop and maintain a strong understanding of the Arlo customer:
• Conducting user research, including surveys, interviews, and usability testing.
• Analyzing user behavior data to identify pain points and opportunities for improvement.
• Building user personas and journey maps to understand user needs and behaviors.
• Lead the development of product roadmaps and prioritize features:
• Working with stakeholders to define and prioritize product goals and objectives.
• Developing and maintaining a product roadmap that aligns with business objectives and user needs.
• Prioritizing features based on value, feasibility, and impact.
• Develop and manage product budgets and timelines:
• Working with engineering and finance teams to develop and manage product budgets.
• Ensuring that projects are delivered on time and within budget.
• Communicate effectively with stakeholders:
• Communicating product vision, strategy, and progress to stakeholders across the organization.
• Presenting product updates and roadmaps to executive leadership.
• Building and maintaining strong relationships with key stakeholders.
• Stay up-to-date on industry best practices and emerging technologies:
• Attending industry conferences and events.
• Reading industry publications and blogs.
• Conducting competitive analysis.
• Mentor and guide junior product managers:
• Providing guidance and mentorship to junior product managers.
• Sharing knowledge and expertise with the product team.
• Fostering a culture of learning and growth within the product organization.

Key Performance Indicators (KPIs):

• App store ratings and reviews
• NPS scores
• Customer satisfaction scores
• App downloads and active users
• Time to market for new features
• Budget adherence
• Customer churn rate

Qualifications:

• 5+ years of experience as a Product Manager, with a strong focus on mobile and web app development.
• Proven track record of successfully launching and growing consumer-facing mobile and web apps.
• Deep understanding of user-centered design principles and best practices.
• Experience with agile development methodologies.
• Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.
• Excellent communication, presentation, and interpersonal skills.
• Passion for creating exceptional user experiences.
• Experience with home security or IoT products is a plus.

The pay range for this position reflects the minimum and maximum target for new hire salaries at commencement of employment and is expected to be between $137,000 – 183,280/year, plus equity. However, base pay offered may vary depending on multiple factors, including location, role, job-related knowledge, skills, relevant education and experience. The total compensation package for this position may also include other elements, including bonus, equity, and a full range of benefits. Details of all benefits will be provided if an employee receives an offer of employment.

Studies have shown that candidates from certain underrepresented communities may be less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job, regardless of their background. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

Arlo is proud to be an equal opportunity employer. We value diversity and inclusion and are committed to a diverse, inclusive, and harassment-free workplace. We prohibit discrimination and harassment based on age, race, colour, national origin, gender, gender identity, sexual orientation, pregnancy, religion, disability, veteran status, or any other legally protected status in all hiring and employment. We provide reasonable accommodations to applicants and employees with disabilities, who are pregnant, or who have sincerely held religious beliefs, observances, and practices.

About Us:

Our talented employees, located throughout the United States, Canada, Asia, Australia, and Europe communicate, connect and work together to lead the industry in delivering a world-class end-to-end connected lifestyle solution. At every location, passionate and innovative employees work together to shape the future of connectivity.

At Arlo, our employees are recognized as central to our business success, now and into the future.