Senior Product Manager - Information Technology - United Airlines

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Key Responsibilities:

The IT Senior Product Manager will lead and drive the evolution of Supply Chain systems supporting airline Technical Operations. In this pivotal role, you will be responsible for keeping up with Supply chain industry trends, define product strategy, developing roadmaps, and executing initiatives to enhance the efficiency, reliability, and innovation of our supply chain processes.        

·      Product Management

o  Lead or participate in the definition of product strategy

o  Maintain effective working relationships with key business & technology leaders, industry experts and partners

o  Be the primary interface for key business and technology stakeholders for assigned products

o  Establish and manage the product roadmaps

o  Manage ongoing updates to product roadmaps and communications across multiple key stakeholders

o  Define and maintain product KPIs including key business and financial metrics

·      Innovation

o  Monitor and triage the competitive landscape to influence product evolution

o  Participate in key industry forums – be an advocate for United in influencing their direction 

o  Oversee the innovation agenda for assigned products

·      Project Delivery

o  Manage business case development for strategic initiatives

o  Document scope and conduct business analysis for strategic initiatives

o  Manage scope and delivery roadmap of strategic initiatives – in alignment with product priorities

o  Lead the analysis & design phases of strategic initiatives, as needed

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's Degree in Information Technology, Finance, Business or related field
• Working effectively with cross-functional teams
• Excellent written and verbal communication skills
• 7+ years of experience
• Minimum of 5 years experience in product management
• 2+years Agile/Scrum experience
• Translate business strategy into product strategy and product strategy into detailed requirements and prototypes
• Manage all aspects of in-life products, including customer feedback, requirements, and issues
• Prioritizing product features and communicating the reason behind this to the team members
• Scope activities based on business and customer impact
• Own the product roadmap
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Expert knowledge of airline systems, functionality, and industry standards
• Expert knowledge of product management, case development and business analysis
• Proven skills in project planning, roadmap development and detailed status reporting

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Certified Product Manager (CPM) or New Product Development (NPD) Professional Certification a plus
• Prior experience as an engineer or technical lead
• Previous airline or travel industry experience a plus

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.