Senior Product Manager - Care.com

About the Company

Care.com is a consumer tech company with heart, on a mission to solve one of life’s most universal challenges: finding exceptional care for the ones we love. As moms, dads, pet parents, and caregivers, we understand firsthand the importance of care at every stage of life. Our culture is collaborative, data-driven, and purpose-driven, united by a shared commitment to making a meaningful impact. At Care.com, we leverage advanced technologies like AI, data analytics, and cutting-edge algorithms to deliver innovative solutions that empower families and caregivers. Among these, our Search and Matching functionality stands at the core of our platform, connecting users with the care they need in a seamless and personalized way. Whether it’s finding the perfect caregiver, posting a job, or booking care instantly, the search experience is the key to unlocking these vital connections. By investing in and transforming this pivotal aspect of our product, we aim to redefine how people find and access care.

About the Role

We are seeking a Senior Product Manager to lead the advancement of Care.com’s Search and Matching capabilities, a critical part of our platform. In this role, you will focus on enhancing the algorithms, sorting, and filtering systems that power seamless and personalized user experiences. Collaborating with top engineers, designers, and data scientists, you’ll drive innovations that redefine how families and caregivers connect, delivering impactful solutions that improve lives every day.

Responsibilities

• Own the end-to-end product vision, strategy, and roadmap for Search and Matching, ensuring alignment with organizational goals and delivering best-in-class user experiences.
• Use data, consumer insights, and market research to identify pain points and opportunities for improvement in search and matching functionality.
• Drive the re-architecture and optimization of backend systems, improving algorithm transparency and enabling efficient testing of new features and filters.
• Enhance frontend, customer-facing features with intuitive filtering, sorting, and personalized recommendations.
• Lead cross-functional teams of engineers, designers, and data scientists to deliver impactful product solutions that solve complex user problems.
• Develop and prioritize experiments, including A/B tests, to validate hypotheses and drive iterative product improvement.
• Foster collaboration and alignment across teams, presenting clear goals and requirements to achieve key milestones.
• Act as a subject matter expert on search technologies and algorithms, championing innovation and excellence in product development.
• Monitor and analyze product performance metrics to inform decision-making and track the impact of improvements.

Qualifications

• Over 5 years of product management experience, with at least 3 years dedicated to consumer-facing, front-end B2C products; experience in search-related product development is highly preferred.
• Proficiency in analytical tools such as Amplitude, Tableau, SQL, and A/B testing platforms, enabling data-driven decision-making.
• Demonstrated ability to empathize with users, translating insights into impactful product solutions that enhance the customer experience.
• Strong understanding of algorithms, filtering systems, and backend architecture, facilitating effective collaboration with engineering and data science teams.
• Proven track record of leading cross-functional teams, fostering collaboration, and aligning stakeholders in dynamic, fast-paced environments.
• Exceptional written and verbal communication skills, adept at articulating complex ideas clearly and persuasively to diverse audiences.
• Experience in coaching, mentoring, and upskilling more Jr. PM’s to foster growth and enhance team capabilities.
• A proactive and curious attitude, with a passion for challenging the status quo to develop exceptional user experiences.

Salary Range: $135,000 - $165,000

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

Equal Opportunity Statement

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to talent@care.com.

Company Overview

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).