Senior Product Manager, Account Management, Authorization, & Billing Optimization - CallRail

The Position

CallRail is searching for a highly motivated and experienced Senior Product Manager to own the Account Management and Authorization domain, as well as long-term billing strategy and optimization. This is a critical role with significant impact, responsible for shaping the future of how users interact with and manage their CallRail accounts. You will own features related to user access, permissions, billing, and overall account management, ensuring a seamless and user-friendly experience. This role will provide guidance and direction for the billing domain, serving as a point of content cross-functionally for critical revenue-impacting projects. 

Our ideal candidate is a customer-centric leader with a proven track record of delivering high-quality products. You thrive in a fast-paced environment, excel at understanding customer needs, and possess a strong ability to translate those needs into a clear and actionable product vision. You will be a key player in driving account strategy, collaborating closely with our partners in marketing and finance, to deliver high-quality solutions that meet the evolving needs of both our customers and our business.

What You'll Do 

• Define and champion the vision: Develop and execute a compelling product strategy for account management and authorization, aligning with CallRail's overall goals and growth trajectory.
• Deeply understand our customers: Continuously engage with customers to understand their needs and pain points related to account management, authorization, and billing. Define and analyze data to identify opportunities for improvement and innovation.
• Communicate effectively: Keep stakeholders informed about functionality, release plans, and progress. Maintain constant communication with relevant teams across the company.
• Collaborate effectively: Partner closely with engineers, designers, and cross-functional teams (including Sales, Marketing, and Customer Experience) to discover and deliver the best solutions.
• Data-driven decision making: Define and track key performance indicators (KPIs) to measure the success of your initiatives and inform product decisions.
• Bring billing expertise: Provide guidance and leadership for the billing domain. While prior experience with billing systems like Zuora is a plus, a strong understanding of billing, pricing, and packaging concepts and processes are essential.

What You'll Need

• 5+ years of experience as a Product Manager.
• Previous experience in billing, account management, or with Zuora is a major plus.
• Familiarity with product management tools. Our team uses Atlassian.
• Familiarity with prototyping and design tools. Our team uses Figma.
• Familiarity with measurement and BI tools. Our team uses Looker, FullStory, and Pendo. 
• Previous experience with B2B SaaS is a major plus.
• Ability to adapt to a fast-moving and changing environment as the team and our product grows.
• Excellent interpersonal and stakeholder management skills.
• Excellent verbal and written communication skills.  Must be able to clearly articulate and present product concepts, cast and clarify vision, and answer questions.

 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events 
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage

This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. 

Learn more: https://www.callrail.com/about/ 

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).