Senior Product Design Manager - Zocdoc
New York City, NY
About the Job
Our Mission
Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We're 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
As a Senior Product Design Manager at Zocdoc, you will lead and inspire a team of senior product designers to deliver exceptional user experiences that align with the company's strategic goals. The successful candidate will bring a strong background in product design, leadership skills, and a passion for creating innovative solutions that improve the healthcare experience for patients and providers.
You'll enjoy this role if you are…
- A visionary leader who can inspire and motivate a team to achieve their best work.
- Skilled in managing senior individual contributors (ICs), identifying growth opportunities, and supporting their career development.
- Passionate about turning messy and complicated healthcare workflows into elegant user experiences.
- Detail-oriented and able to dive into the intricacies of projects while seamlessly zooming out to align design efforts to a broader strategic direction
- Able to thrive in a fast-paced environment and can drive impactful outcomes.
Your day to day is…
- Managing a team of three senior product designers, fostering a culture of excellence and continuous development. You will set clear expectations, provide regular feedback, and promote growth opportunities.
- Elevating the quality of the product through meticulous attention to visual design
- Introducing and implementing new tools to enhance the team's design processes and overall efficiency
- Collaborating closely with product management and engineering leadership to define and communicate the product design vision and strategy across teams.
- Identifying connection points across teams and ensuring we're building a cohesive user experience
- Providing clear direction and guidance to your team and aligning their work with the broader goals of the company.
- Overseeing the overall team performance and health, allocating resources effectively to support team goals, and proactively addressing any misalignments or challenges.
You'll be successful in this role if you have…
- A proven track record of leadership and team management, with the ability to inspire and motivate a design team towards high performance while ensuring the work aligns with the company's goals.
- Extensive experience as a senior IC product designer, with a strong portfolio demonstrating your ability to create impactful, user-centered designs.
- BA/BS degree in Design (e.g., interaction, graphic, visual communications, product, industrial) or a related field of equivalent practical experience.
- Excellent communication and interpersonal skills, enabling effective collaboration and guidance.
- Exceptional problem-solving and critical-thinking abilities, capable of leading and delivering on projects of various scopes.
- A deep understanding of product design principles, research methodologies, visual design, and interaction best practices.
- A life-long learner mentality with a growth mindset.
About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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