Senior Practice Manager (on-site) - Preferred Mobile Wound Care

Are you a top-performing Senior Practice Manager looking for your next opportunity to make a meaningful impact?

Do you thrive in a dynamic, fast-paced environment where your work directly improves lives?  Are you ready to be recognized, rewarded, and supported for your expertise and dedication?

Preferred Mobile Wound Care is seeking a passionate and experienced Senior Practice Manager to join our team.  In this role, you will create impactful partnerships, foster long-term relationships, and help expand access to our high-quality, home-based wound care services.

As a patient-first, values-driven organization, Preferred Mobile Wound Care is committed to providing life-changing care while fostering a supportive, inclusive workplace.  If you share our dedication to excellence, collaboration, and compassion, we want to hear from you!

Position Overview: 

We seek a dedicated and experienced Senior Practice Manager with a strong nursing and risk management background to join our healthcare team.  The ideal candidate will be crucial in supporting patients through their healthcare journeys, addressing concerns, managing care plans, and ensuring our organization maintains the highest standards of quality, safety, and compassion.  This role requires exceptional leadership, emotional intelligence, and the ability to inspire a culture of patient-centered care and teamwork.

Key Responsibilities

• Patient Support: Act as a trusted advocate and secondary point of contact for patients (after front office staff triage), addressing concerns with empathy and facilitating effective communication between patients and providers.

• Next Steps Coordination: Develop and implement individualized care plans in collaboration with providers and managers, ensuring patients receive comprehensive, coordinated care.  Educate patients and families about health conditions, provider-approved treatment plans, and available resources.  Advocate passionately for patients' needs within the healthcare system.

• Chart Audits: Conduct detailed audits of patient charts to ensure accurate documentation, compliance with regulatory standards, and alignment with best practices.

• Quality Review: Participate in quality assurance initiatives, evaluate patient outcomes, and identify opportunities for enhancing clinical practices and patient care experiences.

• Risk Management: Proactively identify and address potential risks, implementing strategies ensuring patient safety and compliance with company policies.

• Team Collaboration: Foster a culture of trust, collaboration, and emotional intelligence among providers and clinical staff to enhance patient care and clinic operations.

• Revenue Cycle Management: Oversee billing and coding personnel to ensure accurate, timely, and ethical billing practices.

• Vendor Relationships: Build and maintain strong vendor relationships to uphold preferred healthcare partnerships and maintain good credit standing.

• Company Financials: Reconcile and oversee the timely delivery of company financials from third-party bookkeepers, ensuring alignment with billing cycles and organizational goals.

Qualifications

• Minimum Education: Bachelor's degree.

• Preferred: Degree in Nursing (BSN), Business Administration, or related field.

Experience:

• Minimum of five years of nursing experience in bedside care, case management, social work, or practice management.

• Demonstrated ability to integrate emotional intelligence in patient care and team interactions.

Skills and Knowledge:

• Strong understanding of financial analysis, budgeting, and accounting principles.

• In-depth knowledge of chart auditing processes, quality improvement methodologies, and risk management strategies.

• Exceptional emotional intelligence, including empathy, active listening, conflict resolution, and relationship-building skills.

• Proven ability to communicate effectively and compassionately with patients, families, and clinical teams.

• Ability to inspire and mentor staff, fostering a positive and inclusive workplace culture.

• Proficient in electronic health records (EHR) and other healthcare software.

• Advanced proficiency in Google Suite and other relevant software.

• Highly organized with outstanding time management and multitasking abilities.

• Strong attention to detail and commitment to maintaining high standards of accuracy.

Preferred Characteristics

• Ability to remain calm under pressure, addressing challenges with poise and clarity.

• Commitment to continuous learning and personal growth, particularly in emotional intelligence and leadership development.

• A genuine passion for improving patient care and promoting a positive healthcare experience.

Why Join Preferred Mobile Wound Care?

At Preferred Mobile Wound Care, we are more than just a team—we are a purpose-driven organization dedicated to transforming lives through innovative, compassionate care.  When you join us, you become part of a mission to provide accessible, expert wound care directly to patients in the comfort of their homes.

Our Mission

Preferred Healthcare is devoted to simplifying wound care for patients, their caregivers, and healthcare providers.  Our mission is to deliver exceptional in-home wound care services that prioritize patient comfort and convenience, reduce the need for unnecessary hospital visits, and achieve optimal healing outcomes.  At the heart of everything we do are our guiding principles:

• Patient-Centered Care: Always putting patient needs and comfort first.

• Accessibility: Delivering expert wound care directly to the patient's home.

• Comprehensive Services: Treating a wide variety of wound types with expertise.

• Convenience: Reducing disruptions to patients' lives by bringing care to them.

• Optimal Healing Outcomes: Achieving the best possible results for our patients.

Compensation & Benefits

We recognize that happy, healthy team members are key to our success.  That's why we offer a competitive compensation package designed to support your overall well-being and career growth.

• Competitive Salary & Incentives: Generous base pay.

• Retirement Savings: 401(k) plan with company match to secure your future.

• Health Coverage: Comprehensive medical, dental, and vision insurance plans.

• Flexible Time Off: Paid time off and holidays to support work-life balance.

• Tax-Advantaged Savings: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for healthcare and dependent care.

• Additional Benefits:

• Basic life insurance for financial peace of mind.

• Pet insurance to protect your furry family members.

• Renter's insurance for personal belongings.

• Pharmacy discounts for you and your family.

• Professional Development: Opportunities for career advancement and skill-building.

Ready to Make a Difference?
Join us at Preferred Mobile Wound Care and become part of a compassionate, innovative team that values your contributions and empowers you to succeed.  Together, we can transform lives and redefine care delivery.

Apply Today!