Senior Pharmacy Care Coordinator - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM 

As a Provider Outreach Lead, your contributions will extend beyond fulfilling prescriptions. You'll be addressing issues and concerns from clients, providers, patients and other corresponding departments or sites while ensuring a high level of customer service and maximized productivity. 

This role is equally challenging and rewarding. Strong attention to detail and computer skills are required as you partner with providers, effectively manage workflow, and build relationships with your team. It’s a fast paced, high-volume environment where accuracy is essential.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Schedule: Monday – Friday, will be working an 8 hr shift between business hours of 7am – 7pm CST

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Assisting team in making outreach to provider via provider preference for missing information
• Collect provider preferences
• Support the Supervisor and a team of Provider Outreach team members in multiple locations in our Provider Experience model

• Responsible for creating and maintaining daily reports

• Execute strategy, partner with Operations and other departmental leaders to develop process, training, monitor key metrics and provide mentoring and coaching

• Respond professionally and appropriately, handle difficult situations and ensure the provider experience is exceptional
• Ensure patients and providers are supported by following escalation through to finish

• Works as a liaison with operations partners letting them know of any patient or practice issues/concerns

• All other duties as assigned

Knowledge, Skills, and Abilities

• Able to problem solve with decisiveness and urgency

• Experience establishing and executing action plans

• Strong business acumen and ability to make good judgement

• Ability to be diplomatic when faced with conflict, and always communicate in a professional and courteous manner
• Ability to produce quality results with a detail-oriented focus

• Strong analytical skills, good organizational skills, and ability to manage and prioritize multiple projects; ability to identify and solve practical problems; ability to produce results by determining timeframes, deadlines, and successive steps

• Strong interpersonal skills, strong oral communication skills and the ability to communicate effectively either one-on-one or before groups
• Strong teamwork and cooperation skills

• Proficient in Microsoft Office applications
• Flexible and have the initiative to thrive in a dynamic environment of rapidly changing needs; work well under pressure; and is a highly motivated with the ability to self-direct and prioritize
• High professional ethics and standards
• General knowledge of pharmacy laws, practices and procedures
• Knowledge of insurance and third-party billing systems

Physical Demands and Work Environment

• The physical demands and work environment are characteristic of those found in a typical business office environment. Reasonable accommodations may be made for individuals with disabilities to perform essential functions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/GED (or higher)

• 2+ years of customer service or pharmacy experience

• Ability to work an 8-hr shift, Monday - Friday, between the business hours of 7am - 7pm CST

Preferred Qualifications:

• 1+ year of experience in patient services in a medical environment

• Active and unrestricted Pharmacy Technician License in state of residence

• Intermediate level of proficiency with MS Office (Word, Excel, Outlook)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island or Washington Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island or Washington residents is $18.80 to $36.78 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

#RPO, #GREEN