Senior Parking Operations Manager - Reimagined Parking

Description

Key Responsibilities

• Manage relationships with key stakeholders, including client, vendors, service providers, union and suppliers
• Supervise entire parking operation including on-street enforcement, off-street parking lots, event parking and office personnel
• Supervise Office Staff and Cashiers on a daily basis which includes, schedules, evaluations, discipline, performance, etc.  Work with the On-Street Manager on supervision of Parking Ambassadors.
• Involved in the recruitment and hiring of all staff, approximately 20 employees.  Primary focus of the General Manager is Office Staff and will work with the On-Street Manager for Parking Ambassador recruitment and hiring.
• Monitor and implement employee training programs with the assistant of Reimagined Learning, HR and On-Street Manager.
• Supervise the On-Street Manager and on-street parking programs (i.e. RPP). ·        Leverage field staff to prepare and process purchase orders and ensure adequate inventories for all operational supplies
• Work with Corporate Accounting to submit the monthly invoice (HPA Statement) accurately and timely every month
• Interface with accounting department personnel to enforce accurate, timely revenue reporting and tax payments
• Monthly Parker management for off-street parking facilities, which includes invoicing, processing new parkers and cancelling accounts.  This also includes invoicing and communicating with the Hartford Yard Goats management and accounting team.
• Track and report on financial performance.
• Respond to customer/citizen complaints and concerns
• Establish client requirements for the operation the on-street enforcement program and of the parking lots, design programs to achieve the requirements, implement them through the operations team, report on results, change/amend as necessary.
• Determine objectives – service emphasis, net revenue emphasis, or blend of both
• Design initiatives to achieve stated client objectives
• Amend/enhance the programs as necessary to meet evolving client demands
• Attend all board meetings
• Responsible for updating and maintaining entries for all internal corporate reporting (i.e. RMS)
• Responsible for setting and achieving financial targets in connection with Reimagined Parking’s Annual Operating Plan

Skills, Knowledge and Expertise

• Excellent customer service and communication skills
• Ability to verbally communicate with team members, management, and clients
• Attention to detail and excellent organizational skills
• Strong analytical skills with an ability to balance multiple projects in a fast-paced environment
• Must have the ability to speak, read and write English (ability to speak Spanish preferred but not required)
• Knowledge of parking operations and procedures is preferred
• Knowledge of supervisory practices and procedures
• Skilled in staff supervision, including assigning work and providing training and discipline
• Ability to provide positive direction and motivate performance
• Must be willing to participate in the Company’s pre-employment screening process including drug screen and background investigation
• Experience in account management and revenue collection
• Valid Driver's License
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

• Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones