Senior Operations Support Manager - GXO Logistics Supply Chain, Inc.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

GXO Logistics is looking for a highly skilled professional who knows how to get the best out of their team. As the Senior Operations Support Manager, you will create a highly engaged workforce that continuously performs improvement activities. You'll coach and mentor your team to ensure that all responsibilities are performed in alignment with the company's values and within the framework of GXO's Lean Operating System. Become a part of our dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.

The annual salary range for this role is $106,257- $132,822. GXO, in good faith, believes this is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California. This rate may be modified in the future. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and other benefits to eligible employees. You can apply for this role by clicking on the Apply now button at the bottom of this posting (or through the Employee Job Hub if you are a current GXO employee). Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

What you'll do on a typical day:

• Lead/direct all support functions of the distribution center, including site safety and security, administration, quality/continuous improvement, quality management, maintenance and training
• Lead the site's safety program to ensure all safety procedures comply with company policies, as well as local, state and federal rules and regulations; advise Operations on safety concerns and preventive actions
• Oversee all peak planning and new initiatives developed by the customer
• Provide operations team support to ensure service-level standards and contractual customer obligations are met
• Identify growth opportunities with current customers by promoting enhanced service and/or cost savings to the customer; partner with site leadership in customer visits, conference calls and problem-solving efforts
• Track, record and maintain quality data; monitor operations and quality processes and troubleshoot issues
• Handle warehouse storage expansion/contraction strategy and ensure sufficient space to accommodate inbound and outbound volumes
• Drive cost savings and change management by ensuring all major initiatives are planned, documented, communicated, coordinated and validated to provide uniform execution, team understanding and buy-in
• Communicate with the customer to establish goals and objectives for project teams, scheduling and coordinating resources to deliver projects on time and within budget
• Lead the training team to develop peak strategy, ensure all new hires meet expectations and provide continuous education to existing team members on process improvements and new procedures

At a minimum, you'll need:

• 5 years of managerial/supervisory experience
• Experience in lean manufacturing principles
• Proven working experience in project management and problem solving
• Proficiency in Microsoft Office and with computerized scanner equipment
• Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends

• Bachelor's degree in Logistics or a related field or equivalent related work or military experience
• Lean Six Sigma Black Belt certification
• Bilingual English/Spanish
• Experience in an AS9100 or ISO environment
• Experience in warehousing or Third-Party Logistics (3PL)
• Solid organizational skills with attention to detail and ability to multitask
• Ability to coach and mentor in a fast-paced environment

• Lift objects of various shapes, sizes and weights
• Stand, sit or walk for extended periods of time
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
• Tolerate hot or cold warehouse environments

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.