Senior Operations Supervisor - Bookkeeping & Proof - Citizens Bank

Summary of Position

Reports to the designated bank officer. Assists in planning, organizing, and directing operational activities of the department. Position performs supervisory duties as assigned by upper management.

Essential Functions:

1. Ensure the smooth operation of the department using good management practices.
2. Process adjustments for TIB and customer accounts.
3. Balance cash letter totals and ACH totals for TIB.
4. Check Fed Statement for cash adjustment outages.
5. Handle Canadian items submitted to TIB for collection.
6. Complete deposit verifications from third party vendors.
7. Complete SSI asset verifications.
8. Process and document all incoming legal notices.
9. Process all subpoenas received for account information.
10. Handle all forgeries and altered payment cases.
11. Reconcile GL's as assigned.
12. Provide information for internal audits and exams as needed.
13. Ensure reporting of unclaimed property is done timely.
14. Perform ACH contingency and wire contingency tests annually.
15. Set up bank employees with access to TIB TransCom & Gateway and Watch Dog Elite.
16. Handle time approvals and complete performance reviews for all employees in the department.
17. Assists with hiring, training, counseling, and discipline of assigned department personnel, referring complex situations to supervisor for final review
18. Provides guidance to bank employees regarding bank policies, products, and services.
19. Provides back up support to upper management as needed.
20. Provide customer support, by answering inquiries, resolving problems referring complex situations to upper management.
21. Back-up all other duties of the department as needed.

It is expected that the incumbent shall perform other duties as assigned within their capabilities as determined by management.

Education and Experience Requirements:

Associate's degree preferred. Two years of experience in a financial setting is required, of which one must be in a supervisory role. Excellent oral and written communication skills are required. Ability to work well in a team environment. Proficient with computers and software programs including Word, and Excel.

You must apply at https://citizensbanktx.applicantpool.com/jobs/