Senior Operations Specialist, Double Up Oklahoma - Hunger Free Oklahoma

Position Title: Senior Operations Specialist, Double Up Oklahoma
Supervisor: Program Director, Double Up Oklahoma
Status: Full-Time, Exempt
Salary: $61,000-$67,000 commensurate with experience
Location: Oklahoma City or Tulsa (preferred)

Hunger Free Oklahoma is seeking a mission driven Senior Operations Specialist with experience working on large projects, strong analytical skills, and a customer service focus.

WHO WE ARE
Hunger Free Oklahoma is a statewide nonprofit established to leverage the power of collaboration to solve hunger in Oklahoma by improving systems, policies, and practices, facilitating public/private partnerships, and providing backbone support to existing organizations addressing hunger.

The Double Up Oklahoma (DUO) Program matches SNAP spent at participating grocery stores and farmers markets $1 for $1 for fruits and vegetables to improve the food security, dietary quality, and health of low-income Oklahomans. Over the past 3 years, DUO has provided over $7 million in free fruits and vegetables to SNAP participants in Oklahoma.

WHAT YOU’LL DO
The Senior Operations Specialist will report to the Program Director for Double Up Oklahoma and be based in Tulsa or Oklahoma City. The role will evolve over time but the core responsibilities for this position include:

• Strategy and Stakeholder Management – Maintain positive working relationships with outside stakeholders as well as Hunger Free Oklahoma staff to assess and understand the DUO program to develop solutions and procedures to meet goals, requirements, and deadlines.
• Data Reporting – Coordinate with data team to manage and organize Hunger Free Oklahoma’s monthly, quarterly, and annual Double Up Oklahoma reporting process with a high level of accuracy and timeliness. Consult with data team to make data-driven decisions. Assist in review and approval of firm report submissions when needed.
• Project Management and Process Improvement – Maintain DUO project management tools and documentation, evaluate and refine processes, manage continuous learning and improvement initiatives, and project manage DUO events.
• DUO Administration – Manage and implement firm contract and vendor agreements, respond to DUO inquiries, manage firm budgeting and data trackers in partnership with data analyst, maintain DUO material inventory and fulfill order requests, and maintain operational documents, program procedures, and reports.
• Program Support – Provide support to program team and data team, as needed, to enhance program efficacy and efficiency and enhance Hunger Free Oklahoma’s ability to achieve its mission. Represent DUO and Hunger Free Oklahoma at events as needed.

WHO YOU ARE
To qualify for this job, you will have a:

• High school diploma or equivalent and have 8 or more years of relevant experience; OR 8 years in a combination of post-secondary education or training and relevant work experience
• Background in operations, project management, finance, grant management, or administration
• Experience working with data, Salesforce, Office 365 (strongly preferred)
• Experience working with grocery retail systems or other complex information systems (preferred)

KEYS TO SUCCESS
To be successful in this job, you will have strong written and verbal communication skills, an ability to embrace and promote Hunger Free Oklahoma’s mission and values, and excel in the areas described below. Knowledge/experience in the field of food security and/or nutrition incentives is a plus but not required.

• Analytical – Numbers and spreadsheets are a puzzle to be solved. You approach messy data, unclear next steps, and complicated problems by applying logical reasoning and analysis to determine an answer.
• Committed to Learning – You are committed to curiosity and learning new skills and knowledge on a continual basis. Learning doesn’t end at the classroom for you but is a self-motivated persistence to expand your skills, knowledge, and abilities.
• Goal Oriented – You have a history of setting and accomplishing ambitious goals and moving barriers to achieve your desired outcomes. You meet your goals because you think ahead, plan, and work collaboratively.
• Collaborative – You understand the importance of working with internal and external partners to achieve a common goal. You are an active listener, have high emotional intelligence, and respect other collaborators’ diverse needs, experiences, and perspectives. You can find points of collaboration even when there are competing interests.
• Process Improvement Oriented – You naturally identify inefficiencies in processes and procedures and can evaluate challenges and make improvements. You have experience implementing Plan, Do, Study, Act cycles and/or continuous learning and improvement projects. You are organized and able to document processes systematically while communicating information in a way that any audience can understand.
• Committed to Racial Equity and Social Justice – You recognize the role of race, income, age, immigration status, and other identities in shaping disparities. You recognize how your own identities show up in the work, and welcome, reflect on, and act on feedback with an eye toward continuous learning about race, ability, and other lines of difference.

WHAT ELSE YOU SHOULD KNOW
Hunger Free Oklahoma is an equal opportunity employer and does not discriminate on the basis of race, color, religion (creed), gender, age, national origin (ancestry), disability, marital status, sexual orientation, military status, or any other basis made unlawful by applicable federal, state, or local laws or regulations.

This position is full-time and based in Tulsa or Oklahoma City, Oklahoma. This role requires the ability to independently travel to sites across Oklahoma (about 1 day/month) and may require occasional evening and weekend work to support events and programming. This position requires the ability to perform medium physical effort consisting of occasionally handling, lifting, or moving objects 20-30 pounds for handling resources and supplies, and to sit or stand to complete office-oriented work up to 8 hours a day.

Benefits:

Hunger Free Oklahoma benefits include the following insurance: medical, dental, short-term disability, and life; 401K contribution (no match requirement); competitive paid time off; and annual cost of living increase and annual merit pay increases. The following insurance is available at employee expense: vision, accident, additional life. Hunger Free Oklahoma offers partial coverage of medical insurance premium for qualified dependents.

Hunger Free Oklahoma offers the benefit of a hybrid work schedule, allowing up to 3 days a week for remote work for much of the year. Participating in the hybrid schedule requires access to reliable internet and a dedicated workspace at home. Hunger Free Oklahoma provides the necessary equipment.

In order to be considered for this position, you must upload a resume and cover letter. Please include applicant name in the file name.

For more information about Hunger Free Oklahoma, and to apply, visit https://www.hungerfreeok.org/about/staff/join-the-team/