Senior Operations Manager - Marketing Strategy - Amazon

Description Amazon Web Services (AWS), a subsidiary of Amazon.com and a leader in cloud computing, is seeking a highly skilled and experienced Senior Operations Manager to join our dynamic team. The successful candidate will lead our organization's business rhythm development, cross-team savings pipeline strategies, and financial and HR operations stakeholder coordination. The successful candidate will play a pivotal role in streamlining processes, driving operational excellence, and ensuring seamless collaboration across various departments. The successful candidate must have a strategic mindset, strong operational acumen, and the ability to drive continuous improvement initiatives. Key Job Responsibilities Strategic Planning Interlock: o Partner with strategic planning to devise goaling and measurement framework to ensure strategy is connected to goals, key performance indicators, and business rhythms. Business Rhythm Development: o Establish, refine and maintain a consistent and efficient business rhythm across the organization. o Implement processes, technology solutions and procedures to ensure smooth operations and timely execution of tasks. o Monitor and analyze business performance metrics, and identify areas for improvement. Savings Strategy Development and Program Management: o Develop and implement cost-saving strategies to optimize operational expenses. o Analyze financial data and identify opportunities for cost reduction and process optimization. o Collaborate with cross-functional teams to implement cost-effective solutions. Financial Operations Stakeholder Coordination: o Act as the primary point of contact for financial operations stakeholders. o Facilitate communication and collaboration between finance, accounting, and other relevant departments. o Ensure adherence to financial policies, procedures, and regulatory requirements. HR Operations Stakeholder Coordination: o Liaise with HR stakeholders to align operational strategies with human resource objectives. o Collaborate on employee development initiatives, performance management, and talent acquisition strategies. o Ensure compliance with labor laws and regulations related to HR operations. Legal Operations Stakeholder Coordination: o Liaise with Legal stakeholders to align legal processes and ensuring teams operate with legal consideration and best practices across key process and decision points. Process Improvement and Optimization: o Continuously evaluate and optimize operational processes to enhance efficiency and productivity. o Identify bottlenecks and implement solutions to streamline workflows. o Develop and implement best practices for operational excellence across the organization. About the team AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations: Arlington, VA, USA | Austin, TX, USA | Chicago, IL, USA | Dallas, TX, USA | Denver, CO, USA | Los Angeles, CA, USA | New Jersey, NJ, USA | New York City, NY, USA | San Francisco, CA, USA | Seattle, WA, USA Basic Qualifications - Bachelor's degree - Experience presenting metrics and progress to goal to senior leadership - Experience using data and metrics to measure impact and determine improvements - Experience with employing marketing strategies to acquire new customers, nurture leads, drive adoption and accelerate growth - 7+ years of experience of proven project management, with the ability to manage multiple initiatives simultaneously. Preferred Qualifications - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience working cross-functionally with partner teams to drive adoption and usage of brand assets and messaging - Knowledge of financial operations, budgeting, and cost management practices, and familiarity with HR operations, policies, and best practices. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $113,600/year in our lowest geographic market up to $211,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.