Senior Office Operations Manager - In the Network LLC

Wanted: Office Operations Manager in Metro Atlanta at In the Network LLC

What We Are Looking For

Must Have For Opportunity:

• Worked with medical case management in a law firm or a healthcare operation working with a law firm.
• Managed and trained a team of case managers in a prior operation.
• P&L knowledge and experience.

We are looking for a friendly and energetic candidate with strong organizational and communication skills who wants to be part of a growing company in Atlanta. Your efforts will be of significant importance to our team and clients. The position is an in office five days per week, Monday through Friday role located at 2970 Brandywine Rd. Chamblee, GA 30341. 

Our Company

At In the Network LLC, we’ve partnered with a full-service marketing and advertising agency that helps medium to enterprise-size companies grow and maintain growth. They’ve developed custom full-service marketing strategies that frequently change as our market adapts. We are hiring the candidate with the right experience and determination for this role.

Previous experience in legal case management is preferred. 

Summary

Responsible for managing the Case Management Program for all clients. This includes but is not limited to client intake, case management, client relations, medical provider relations, law firm relations and compliance. This role will be responsible for the direct oversight of 80 employees spread across three countries and includes the creation, implementation, and monitoring of key performance indicators for the Case Management Program.

Reporting to the Chief Operations Officer, the Senior Office Operations Manager (SOOM), is responsible for overseeing the day-to-day administrative functions, from managing Case Manager (CM) and coordinating office activities to handling financial matters and ensuring compliance with legal standards. The SOOM plays an integral role in ensuring the company's smooth operation by optimizing efficiency and productivity while maintaining a high level of service quality. By fostering an organized and supportive environment, the SOOM enables staff to concentrate on their legal cases, thereby facilitating the Company’s ability to meet its clients’ needs effectively and efficiently. Through strategic planning and resource management, this role supports the Company’s objectives, contributing to its overall success and sustainability.

Duties and Responsibilities

• Collaborate with Senior Leadership to create and execute strategic and tactical goals to satisfy the organization’s, Vision, Mission, and CORE Values.
• Responsible for the department and individual goals for each team member.
• Hire, train, supervise, develop and evaluate the Case Management Team leadership and staff.
• Oversee team schedules, workflows, and efficiencies.
• Assigning responsibilities based on each staff member’s strengths and providing ongoing support and feedback are crucial for a productive and harmonious work environment.
• Ensure the efficient execution of policies, procedures and processes are compliant and carried out properly.
• Responsible for managing client interactions and communications smoothly by facilitating communication between attorneys, support staff, and clients to ensure a clear and effective exchange of information.
• Collaborates and works closely with the technology, legal, compliance, human resources, and marketing teams.
• Maintaining and managing the weekly Performance Dashboard.

Skills and Qualifications

• Ability to lead, develop, and teach others through strong supervisory and leadership skills.
• Three or more proven years of experience managing a successful team.
• Proven experience hiring and training a team.
• Paralegal and law firm experience required.
• Client Relationship Management.
• Ability to build community and camaraderie
• Problem-solving and critical thinking skills.
• Must be precise in gathering, organizing, and filing documents. 
• Excellent written and verbal communication skills.
• Must develop relationships and work well as a team.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.
• Personal injury experience in a law firm preferred.
• Strong desire to grow a team and help the organization grow.

Physical Requirements

• Ability to sit and stand for extended periods of time.
• Ability to move inside the office to access cabinets, machinery, etc.

Education and/or Experience Requirements

• BS/BA in Business Administration, Management, is preferred, and/ or equivalent experience can be substituted on a year-per-year basis.
• Must communicate (orally and written) effectively in English; Bilingual is a plus.

You must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.

Benefits

We offer the following Benefits for full-time employees:

• Medical
• Dental
• Vision
• 11 Vacation/PTO Days
• 10 Paid Holidays
• Access to on campus Fitness Center
• Opportunity for Growth
• Performance-Based Salary Increases
• Challenging Work

We are looking for someone in the Atlanta area who wants to enjoy a new career path and is looking for a long-term opportunity. If that is you, come join our team.

EOE