Senior Network Engineer - Factory Mutual Insurance Company

FM Global, a Fortune 500 Company, is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles. 

This is a US-based position that is eligible for remote work. Candidates must be open to periodic travel to headquarters located in Johnston, RI, dependent on business needs. Must be willing to work EST hours. (This role may require work outside of normal business hours depending on business needs, including weekends.) 

The Network Engineer will be responsible for designing, integrating, and managing complex systems, including building and running Infrastructure & Cloud Services, focused on producing high-quality solutions and improving existing technology systems through orchestration and automation. Focus on enhancing existing processes and developing and implementing solutions through various technology disciplines.  

As a hands-on team member, effectively partner with assigned team members throughout the Infrastructure and Cloud Product Service Organization including software engineers, chapter leads, service and product owners and other multidisciplinary staff based on shared goals and practices.  

• Support, implement, and maintain Cisco routers, switches, ISE, ASA, and F5 infrastructure to support organizational requirements.  
• Configure and manage VLANs, ACLs, routing protocols (such as OSPF, BGP), VPNs, and other network technologies.  
• Monitor network performance, troubleshoot issues, and optimize network configurations for maximum efficiency and reliability.  
• Implement and maintain network security measures, access control, and intrusion detection/prevention systems.  
• Collaborate with other IT teams to integrate network infrastructure with other systems and applications.  
• Perform regular backups, updates, and patches to ensure the security and stability of the network infrastructure.  
• Develop and maintain network documentation, including diagrams, configurations, and procedures.  
• Provide technical support and assistance to IT teams and end-users as needed.  
• Work closely with vendors to ensure delivery of support contracts.  
• Improve the reliability of high-scale systems implementing automation to improve the process, the environment, and the technology stack.  
• Leverage automation where possible to ease/eliminate manual tasks.  
• Transition products and features to the service organization by using automation wherever possible, including updating records systems and creating\updating wikis.  
• Participate in 24/7 on-call rotation  

Minimum of 5+ years of experience in network administration, application support, infrastructure support, database, server administration, information technology, platform services, or another related discipline.  

Experience with cisco routers, switches, ISE, ASA and F5 required.  

Must have experience with scripting and automation.  

Technical Skills  

• Strong understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, and routing protocols.  
• Experience with designing and implementing network security measures, including VPNs, and intrusion detection/prevention systems.  
• Proficiency in configuring and managing Cisco IOS, NX-OS, ASA, and F5 BIG-IP platforms.  
• Solid understanding of network monitoring and troubleshooting tools, such as Wireshark, SNMP, and packet analysis.  

Strongly Preferred

• Experience with cloud networking technologies, such as Azure.  
• Knowledge of software-defined networking (SDN) concepts and technologies.  
• Experience with network automation and scripting using tools like Python or Ansible.  
• Familiarity with ITIL or other IT service management frameworks.  

Soft Skills

• Ability to know the latest on current technologies and learn collaboratively and independently.  
• Effective at both verbal and written communication based on the intended audience.  
• Solid Interpersonal and collaboration skills.  
• Excellent customer service skills, including the ability to take ownership.  
• Must have a good work ethic, time management skills, and a positive attitude.  
• Ability to work independently or in a team.  
• Ability to coordinate activities with team members and other customers.  
• Ability to multi-task and change priorities with effective results.  
• Ability to share knowledge and mentor colleagues in a technical area of expertise.  

Decision-making Requirements  

• Must be capable of deciding when a proposed/requested/potential change introduces unwarranted or unacceptable user experience, security risk, or operational impact and communicating issues to more senior team members or management for guidance in such situations.  
• Provide guidance and direction of the best end-user service/solution to an identified business problem, contributing to the development of approved standards and procedures.  
• You will be expected to keep service levels high and corporate efforts on track by using experience, interpersonal skills, and time management to balance many competing priorities from the office and home office IT staff with minimal management supervision.  

Education  

Bachelor's degree preferably in Computer Science, Information Technology, Computer Engineering, or equivalent experience.  

Cisco certifications such as CCNA, CCNP, or CCIE are highly preferred.  

The hiring range for this position is $88,400 to $164,200. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health, and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.  

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.  

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