Senior Network Engineer - Manhattan Associates

We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. The Senior Network Engineer is responsible for architecting technical solutions for networking environments while providing technical leadership on implementing and achieving those solutions within the Network team. This position provides expertise on engineering solutions via planning, advising, analyzing, designing, testing, and managing highly complex network environments. The Senior Network Engineer also researches and employs appropriate emerging technologies to architect networking solutions. The Senior Network Engineer supports the network and associated environments 7x24-365 operations on a global team of network engineers when required. MINIMUM EXPEREINCE REQUIREMENTS This position requires a minimum of 5 years of experience as a Network Engineer. Documented experience with the following technologies required: Cisco On-Prem and Cloud Routing & Switching, Wireless, OSPF, EIGRP, BGP, IPSEC, ACI, VPN, DMVPN, SD-WAN, and NAC Some project management experience, familiar with Agile in an enterprise environment Configuration of VLAN & switches in preferred or have some exposure. EDUCATION REQUIREMENTS Bachelor’s degree in information technology, Computer Science, or similar Five or more years of experience Cisco Certified Network Associate (CCNA) – CCNP as desirable Bilingual/Multilingual highly preferred Principal Duties and Responsibilities Maintain the corporate enterprise network environment, including configuration, troubleshooting, security, monitoring, and the development of procedures relating to the use of network applications and equipment. Perform analysis, diagnostics, and resolution of complex network and voice problems, which may include coordination, installation, configuration, testing, maintenance, monitoring, and troubleshooting. Monitor the reliability of the network across multiple platforms. Perform root cause analysis for network outages or other business impacting issues. Provide primary and secondary support for key network and infrastructure applications, ensuring objectives are met while maintaining defined security standards. Assist in designing, configuring and the implementation of major network environments. Research and evaluate new industry hardware and software on emerging technologies, market trends, and future expectations to make hardware and software product recommendations. Support the day-to-day operation and troubleshooting of the enterprise networks, including the upgrade, update, and repair/replace processes of all networking equipment. Complete trouble tickets, assigned tasks, and provide customer feedback as required. Complete other duties as assigned. ADDITIONAL CHARACTERISTICS Comfortable working in global, cross-cultural environments Extensive knowledge of Cisco Systems’ network and datacenter solutions portfolio Ability to accept afterhours calls for support and/or guidance, including “on-call”. This is an “on-site” position and candidate must be comfortable with commute distance to Atlanta corporate office Proficient with developing publications, white papers, Network diagrams and PowerPoint presentations. Occasional domestic and international travel required. PROBLEM COMPLEXITY / DECISION MAKING AUTHORITY Resolves complex problems where the issues are difficult to identify, and facts may be insufficient or misleading. Employs creative and innovative thinking to bring successful resolution to high-impact, complex problems. #LI-GW1 Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed. At Manhattan Associates our supply chain and omnichannel technology positively affect how people work, shop and live – every single day. Though we all take different paths to get here, everyone shares one belief: We’re good people doing great things.