Senior Manager, Visa.com Project Management - Visa

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As the Senior Manager of Visa.com Project Management, you will help support the creation and execution of global content on Visa.com. In this capacity, you will work with internal Visa groups who own global content and their agencies, regional teams who oversee local Visa.com websites, our own internal creative resources within the Global Visa.com team and our digital agencies. You will be responsible for leading the intake process to help our partners understand our process, educating business partners on the Global Visa.com process, creating and updating project requests, facilitating communication and reviews for the creative process, and managing work through the authoring and publishing process.

As a key member of the global Visa.com Operations team, the selected candidate will partner closely with members of the Digital Experience & Capabilities (DXC) team including User Experience, Creative, Web Product Management, Web Development, and Web Analytics/Optimization.

This position will report into the Senior Director of Visa.com Operations.

Responsibilities

Process Development & Management

• Serve as custodian of existing process to manage content publishing for Visa.com and design new processes to improve efficiency
• Assist business partners in understanding and following the process for publishing content onto Visa.com
• Help business partners identify content requirements and complete project intake briefs
• Provide guidance to business partners on creative resourcing for their projects

Project Management

• Communicate and follow up with business partners throughout the lifecycle of a project
• Schedule projects according to resource availability and project priority
• Coordinate training, requests and reviews with agencies and internal groups
• Pre-flight work prior to authoring to ensure copy decks and assets meet governance requirements

Content Publishing Support

• Help business partners understand requirements for the Visa.com CMS (Adobe Experience Manager)
• Work with the authoring team to test out specific content and component configurations, as needed
• Work with the internal Visa.com authoring team to ensure quality content and experiences are crafted

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 5-7 years of work experience with a Bachelor’s Degree, 3-5 years of work experience with prior work experience in Digital Project Management.
• Experience working with digital creative agencies and web production teams
• Desire to organize, develop and improve processes
• Prior digital agency experience desired
• Ability to juggle competing project timelines and balance resourcing
• Experience working within highly matrixed organizations
• Excellent verbal and written communication skills
• Ability to see the big picture as well as understand the details
• Creative problem-solving
• Advanced level of Excel, Word, Outlook, PowerPoint and project management tools, e.g., Wrike.
• Ability to work effectively in a fast-paced, dynamic environment.
• Extremely organized with quick follow through and a bias towards action.
• Strong working relationships with and management of external agency partners.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 127,400.00 to 165,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.