Senior Manager, Value-Added Services Employee Communications - Visa

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are looking for an experienced and passionate Senior Manager of Employee Communications to lead communications for Visa’s Value-Added Services organization, helping to meet function-wide and enterprise-wide goals to connect employees to Visa’s strategic priorities and align across new ways of working, partnering and growing our business. This communicator will primarily support our President of Value-Added Services and their leadership teams and will also support across other key business initiatives on the Global Product, Technology and Brand Communications team.

In this role, you will develop employee engagement strategies as you work cross-functionally alongside inspiring leaders and innovative thinkers who are leading Visa in driving the future of payments and innovation.  You will leverage your ability to collaborate, support, deliver and drive change within a large scale, global matrixed organization spanning across all business and technology functions.

Responsibilities

This position will partner deeply with stakeholders in the business to inform and engage their teams and the wider Visa population around strategic business priorities, processes, and tools to inspire a shared purpose and goals.  

• Serve as a communication strategist and trusted counselor to leaders on communication strategies and tactics.

• Develop effective communication strategies and plans to drive employee engagement and understanding of Visa’s business.

• Develop content for use across multiple internal channels (e.g., events/speaking engagements, intranet, presentations, videos, and interviews) at both the function and enterprise levels.

• Write talking points, memos, speeches, slides, and other executive and division materials.

• Develop and drive change management communications strategies for significant function initiatives.

• Ensure that communications are delivered in a way that is timely, accurate, on brand and aligned with the company purpose, strategy, and culture.

• Partner with colleagues across the Communications organization, particularly business and regional leads, to ensure message alignment and to generate agenda and content ideas.

• Embed robust analytics and measurement processes into communications strategies and analyze and share relevant metrics to stakeholders to demonstrate communications plans effectiveness and drive ongoing improvement.

• In partnership with Internal Digital Platform Communications colleagues, design and create new ways of reaching employees in a hybrid environment, leveraging digital assets to drive engagement.

• Seek out and proactively present communication opportunities for leaders to further their goals.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelor’s degree in English, communications, public relations, journalism, marketing, or related discipline required.
• Experience in fintech, financial services, or another relevant area strongly preferred.
• Extensive experience in shaping communications strategies and serving as a trusted advisor to senior leaders.
• Ability to synthesize business issues into programs, agendas, and content that address challenges and celebrate key milestones.
• Demonstrated ability to influence, counsel, and guide leaders.
• Exceptional written, verbal, and presentation skills.
• Ability to adapt quickly to changing priorities, pivot quickly, and respond with urgency.
• Sound business judgment and experience “connecting the dots” among seemingly unrelated topics.
• Positive approach and commitment to collaboration with shared purpose.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 142,200.00 to 206,350.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.