Senior Manager, UX Writing Team - Rubrik
Palo Alto, CA
About the Job
About Rubrik
Rubrik is on a mission to secure the world’s data. With Zero Trust Data Security™, Rubrik helps organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. Rubrik helps organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitors data risks and threats, and restore businesses with their data when infrastructure is attacked.
About Team & About Role
The Rubrik design team is made up of product designers, visual designers, researchers, and UX writers from all walks of the industry and life. As our company and our products grow rapidly, it is crucial to scale the user experience of our product and our design team in the right way and with the right people. Every hire counts!
Our VP of Design, Oded Klimer, is seeking a Hybrid Staff UX Writer & Team Manager for our growing UX Writing team. In this role you will guide the team as well as directly contribute to delivering a consumer-grade enterprise experience through concise, engaging, and helpful UX copy.
Here’s a recent demo of our award-winning UI: https://www.youtube.com/watch?v=UxORWF_7cfc
You are a good fit for this role if you are able to do (most) of the following:
- Curate clear, friendly, crisp and engaging messaging for our product’s UX Copy.
- Maintain and help evolve content standards for our product. Ex. Voice & Tone guides.
- Socialize and enable others in the product organization to understand and adopt content best practices.
- Identify areas of improvement for language in our product. Recommend, test, and validate those changes.
- Work closely with the UX research team to understand our customers and make sure their needs and abilities are taken into consideration.
- Connect product language with marketing language by ensuring that terminology is consistent and language is both clear and compelling.
- In conjunction with our technical writing team, manage our product glossary of terms, disambiguating synonymous terminology and ensuring consistent usage throughout the product.
- Conceive of, socialize, research and write UX copy for complex feature initiatives that are critical and have a broad impact to Rubrik.
- Seek out difficult impediments to our efficiency as a team (process, tooling, etc), and propose and implement solutions that will enable us to work more efficiently.
- Work with different stakeholders to promote and influence the agenda across the organization (Up and down).
- Collaborate with PMs and Designers to execute and test new patterns and solutions.
- Develop and track quarterly goals ensuring they align to fiscal year priorities. Define discrete metrics appropriate for UX Writing contributions.
- Reduce obstacles for your direct reports by addressing friction points in process, collaboration, strategy, or interpersonal stress that affect their ability to do their work. Coach direct reports to better understand when to escalate to leadership or how to better address issues on their own.
What you’ll bring to the team:
- 7+ years of relevant hands on experience in composing engaging content, 2+ years leading teams.
- Bachelor's degree in English, Communications, Journalism, Technical Writing, or equivalent practical experience.
- Experience on user-focused product writing for complex domains.
- A portfolio of UX-focused writing samples and style guidelines.
- Experience with localization and accessibility best practices in relationship to content.
- Passion for getting things done the ‘right way’ and in a consistent manner across the product.
- Comfortability with ambiguity; you enjoy figuring out what needs to be done—and then doing it!
- Growth Mindset approach. You look at problems with curiosity and are excited to learn and grow your skills.
- Strong verbal, presentation, conflict resolution, and written communication skills.
- Require little formal direction and bring with you a broad history of best practices from your past roles and experience.
- Create formal networks with key decision makers and senior leadership.
- Establish yourself as a thought leader across design and product teams.
- Invest your resources in measuring you and your team’s work, and using those learnings to improve the team as a whole.
- Direct and prioritize the activities of a significant agenda while managing a group of UX Writers.
- Support team development through coaching and reviews.
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About Rubrik:
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
Linkedin | Twitter | Instagram | Rubrik.com
Diversity, Equity & Inclusion @ Rubrik
At Rubrik we are committed to building and sustaining a culture where people of all backgrounds are valued, know they belong, and believe they can succeed here.
Rubrik's goal is to hire and promote the best person for the job, no matter their background. In doing so, Rubrik is committed to correcting systemic processes and cultural norms that have prevented equal representation. This means we review our current efforts with the intent to offer fair hiring, promotion, and compensation opportunities to people from historically underrepresented communities, and strive to create a company culture where all employees feel they can bring their authentic selves to work and be successful.
Our DEI strategy focuses on three core areas of our business and culture:
Our Company: Build a diverse company that provides equitable access to growth and success for all employees globally.
Our Culture: Create an inclusive environment where authenticity thrives and people of all backgrounds feel like they belong.
Our Communities: Expand our commitment to diversity, equity, & inclusion within and beyond our company walls to invest in future generations of underrepresented talent and bring innovation to our clients.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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