Senior Manager, UX Research - Tricentis Americas, Inc.

We are seeking a Senior Manager of UX Research who will lead a small but influential team of mixed-method researchers who work with cross-functional product, design, and engineering teams as they plan, design, build and deploy Tricentis products for our customers.  You will collaborate with the leadership team to define and execute the vision for the UX Research team as it informs long-term strategy and refines product experiences for near-term delivery. 

As a player-coach you will leverage user research to shape how the business understands and prioritizes the user’s experience, as well as partnering with cross functional teams to ensure a seamless experience across our Desktop and SaaS products. You will help drive a consumer-driven mindset across the org by instilling an understanding of the end-to-end user experience and advocating for the consumer across the org. 

 
You possess a strong understanding of quantitative and qualitative user research methods and can leverage insights to make actionable recommendations to improve the digital experience. 

You are an excellent communicator with high emotional intelligence, and a great collaborator committed to high-quality and rigorous research in a fast-moving organization. 

Responsibilities: 

• Collaborate with senior stakeholders to understand business opportunities and to identify and prioritize projects for the UX research team. 
• Collaborate with leadership to define UX and product improvement opportunities. 
• Set goals, measure success of research projects, and implement ways to continually improve.  
• Forecast resource needs and grow the team to provide necessary capabilities and expertise. 
• Manage, mentor and develop the abilities of our UX Researchers who support our strategic vision. 
• Partner with Design, Product, Engineering to build in research at multiple stages of the product development process. 

Requirements: 

• 7+ years of experience as a UX Researcher, combining quantitative and qualitative methodologies. 
• 3+ years of experience managing and developing a UX Research team (or cross functional design organization). 
• Excellent communication, negotiation and collaboration skills. 
• Excellent coaching and mentoring skills. 
• Expertise in both quantitative and qualitative research methods with the ability to determine the right methodology for the question at hand. 
• Track record of discovering, synthesizing, and socializing actionable insights that have influenced real product decisions and produced true business impact. 
• Experience working in an international company, managing teams and research across different geographies is a plus. 

Tricentis Core Values: Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Continuous Innovation: We strive for new ideas, constant improvements and industry breakthroughs. 
• Customer Success: Our customers, and the value we provide to them, are at the center of everything we do. 
• Empowerment and Accountability: We empower and embrace trust and responsibility in our daily work. We lead by example and own the results. 
• Give Back: We give back to our community. 
• One Team: We value open & honest communication and collaboration across teams worldwide. We are better together as one team. 

Why You’ll Love Working at Tricentis 

• Market conform salary + success-oriented bonus 
• Supportive and engaged leadership team 

• 401(k) plan, full benefits package available 
• Company paid Disability and Life Insurance 
• Hybrid work environment 
• Diverse customer base 

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.