Senior Manager - Systems Operations & Technical Analyst - Retail Industry Leaders Association

Washington, DC 20003

About the Job

Senior Manager, Systems Operations & Technical Analyst

RILA is growing! APPLY AT https://app.builtforteams.com/rila/jobs/ca9d4a71

At the Retail Industry Leaders Association (RILA), we convene decision-makers, advocate for the retail industry, and promote operational excellence and innovation. Our aim is bold but simple: to elevate a dynamic industry by transforming the environment in which retailers operate.

We are a dynamic, collaborative, team-oriented trade association in Washington, DC. Our employees are passionate about customer service and supporting our members and each other, and we are adding to the team!

Job Overview:

We are seeking an organized and detail-oriented self-starter to join our team as the Senior Manager, Systems Operations & Technical Analyst. In this role, you'll lead efforts to optimize our data, processes, and platforms, enhancing staff operations across the association. From spearheading data initiatives to providing stellar event technology support, you'll play a pivotal role in ensuring seamless operations. Reporting to the VP, Marketing & Information Management Systems, you'll collaborate closely with staff and cross-functional teams to address technical challenges, implement solutions, and drive continuous improvement initiatives.

At RILA, who you are means more than what you can do.

Our culture is built to support those who are:

Driven.
Curious.
Honest.
Compassionate.
Open-minded.
Patient.
Determined.
Accountable.
Kind.
Fun.

That said, skills matter because our members, partners, and team deserve the best, but we don't need you to be the best at everything because we do our best to fill each other's gaps.

A preview of position responsibilities:

Systems Management:

Provide strategic direction and technical leadership to optimize RILA's data, processes, and platforms.
Assist in the management of platform upgrades, patches, and maintenance activities to ensure minimal disruption and maximum utilization.

Operations Optimization:

Identify opportunities for process optimization, system enhancements, and innovation to improve operational efficiency, user experience, and overall organizational effectiveness.
Create and customize reports and dashboards to provide insights into sales performance, pipeline health, and other key metrics. Analyze data trends and provide recommendations for optimization.
Oversee configuration and customization projects within ensuring alignment with business requirements and best practices.
Assist with data initiatives, including data governance, data quality improvement, and data integration projects, to ensure accurate, reliable, and actionable data across the association.

Documentation and Reporting:

Create and update documentation of configurations, processes, and procedures to ensure consistency and facilitate knowledge sharing within the organization.
Maintain comprehensive documentation of systems configurations, processes, and procedures. Promote and enforce best practices for system usage, configuration management, and change control.

Staff Training and Support:

Provide training and support to staff, including troubleshooting issues, answering questions, and providing guidance on best practices.
Facilitate knowledge sharing sessions and provide training to staff on the effective use of systems, processes, and platforms, promoting a culture of continuous learning and skill development.

Incident Management and Resolution:

Respond to system incidents and issues, coordinate resolution efforts, and implement preventive measures to mitigate risks and prevent recurrence.
Investigate and diagnose database-related incidents, analyzing logs, error messages, and system performance metrics to identify root causes.
Respond to system incidents promptly, coordinating resolution efforts and implementing preventive measures.
Investigate and diagnose database-related incidents to identify root causes and implement solutions.

Collaboration and Service:

Collaborate closely with staff and cross-functional teams to address technical issues and drive continuous improvement.
Collaborate closely with staff and cross-functional teams to address technical issues, implement solutions, and drive continuous improvement initiatives. Communicate effectively with stakeholders to ensure alignment and transparency throughout projects and initiatives.
Keep stakeholders informed throughout the incident lifecycle, providing timely updates on incident status, progress, and resolution steps.

Event Technology and Registration:

Provide support and service to staff, members, and customers, addressing inquiries, troubleshooting issues, and resolving technical challenges related to systems and platforms.
Serve as a technical resource for the events team, providing support and guidance on event technology, platforms, data management, and integrations.
Assist with onsite registration activities during events, troubleshoot attendee and registration issues, process onsite transfers and registrations, and assist to ensure an smooth and ensuring a smooth attendee experience
Travel to conferences and events, approximately 1 - 3 times a year.

What you will get from us:

At RILA, you will find humans, real people. We do our best to learn and grow each day, driven by a passion for building leaders and cultivating an inclusive and collaborative culture. We promise that the work you do will matter and will have an impact on the vast retail industry and the communities our retailers serve. You will have an opportunity to grow professionally and develop new skills and we will challenge and support you in your professional journey. Consider becoming part of the RILA team - check out some RILA reviews here!

Required Skills & Experience:

Bachelor's degree in Information Technology, Computer Science, Information Systems, Marketing or related field is preferred.
Proven experience in systems administration, technical support, or related roles.
Strong technical skills in business processes, database management, marketing platforms, Association Management Software/Database operations.
Excellent analytical and problem-solving abilities, with a focus on identifying and resolving technical and process issues efficiently.
Effective communication skills, with the ability to convey technical information to non-technical stakeholders.
Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.

Compensation & Benefits:

$80,000 starting annual salary.
Flexible and hybrid office environment (3 days in office).
Affordable Medical, Dental, and Vision Coverage (FSA/HSA options available).
Employer-sponsored Life Insurance, STD, and LTD Coverage.
401(K)/Roth 401(K) Retirement Plan with employer match.
Unlimited Paid Time Off + 12 Federal holiday closures.
Professional development opportunities.
Team outings/gatherings.

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RILA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Application Instructions:

To be considered, please submit a resume and short statement of interest. Please apply through our recruiting portal here - https://app.builtforteams.com/rila/jobs/ca9d4a71.

Source : Retail Industry Leaders Association