Senior Manager, Site Reliability Engineering - XPO NAT Solutions LLC

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Senior Manager of Site Reliability Engineering (SRE), you will be responsible for leading and managing a team of SRE engineers to ensure the reliability, scalability, and performance of our systems and services. You will play a critical role in driving the adoption of SRE best practices, establishing, and maintaining service level objectives (SLOs), and implementing processes to monitor, analyze, and improve system reliability. This position requires a strong technical background, excellent leadership skills, and a passion for driving operational excellence.

What your day-to-day will look like:

• Utilize monitoring, alerts, and dashboards to ensure the availability, reliability and performance of applications and services
• Drive resolution of incidents by collaborating with software engineering teams
• Participate in an on-call rotation to ensure 24/7/365 availability of the applications and services
• Develop runbooks and maintain an effective knowledge base to bring faster resolution to production issues
• Scale systems and increase reliability through automation
• Provide guidance and support to constituent IT teams

What you’ll need to excel:

At a minimum, you’ll need:

• Bachelor’s degree in computer science, Engineering, or a related field
• 5 years of experience in software engineering, operations, or a related field, with at least 3 years in a leadership or management role
• Strong technical background in system architecture, distributed systems, networking, and cloud computing
• Experience with SRE methodologies, including defining and measuring service level objectives (SLOs), implementing monitoring and alerting systems, and conducting incident management and post-mortem processes
• Proficiency in programming/scripting languages such as Python, Go, or Java, and experience with automation and configuration management tools (e.g., Ansible, Terraform)
• Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and drive consensus on technical decisions
• Strong analytical and problem-solving skills, with a focus on driving continuous improvement and operational excellence
• Experience working in a fast-paced, agile environment, with a passion for delivering high-quality solutions and services to customers

It’d be great if you also have:

• Master’s Degree computer science, Engineering, or a related field

• Experience with container orchestration platforms such as Kubernetes and containerization technologies such as Docker.
• Knowledge of cloud computing platforms such as AWS, Google Cloud Platform, or Microsoft Azure, and experience with cloud-native architectures and services.
• Experience with CI/CD pipelines and continuous deployment practices.
• Familiarity with ITIL frameworks and IT service management processes.
• Certifications such as Certified Kubernetes Administrator (CKA) or AWS Certified DevOps Engineer.
• Contributions to open-source projects or participation in relevant industry forums and conferences.

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

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