Senior Manager, Site-Based Programs - Big Brother Big Sister of Greater Los Angeles

Big Brothers Big Sisters of Greater Los Angeles (BBBSLA) empowers youth by establishing enduring, professionally supported mentorship relationships for those facing adversity. We collaborate with parents/guardians and volunteers to ensure every child in our programs reaches higher aspirations, gains confidence, builds better relationships, and achieves educational success. BBBSLA's track record proves that mentoring works, transforming lives, one young person at a time.

POSITION DESCRIPTION:

BBBSLA is seeking a dedicated, mission-driven Senior Manager of Site-Based Programs to lead its Site-Based Team (SBT) under the direction of the Senior Director of Programs. This full-time role is integral to ensure that each youth receives a high-quality mentoring experience by overseeing the recruitment, interviewing, and matching processes, providing ongoing guidance and support, conducting regular case management, and maintaining in-person contact with mentors and mentees. The Senior Manager will also regularly interface with school administrators and corporate/non-profit partners, presenting program updates and fostering strong community relationships. Additionally, this role involves monitoring and assessing quality assurance for all site-based programs, ensuring high standards of stewardship, data tracking, surveying, and reporting for our partners to support program growth and sustainability.

This is a hybrid work position with a mix of virtual and in-office work. The position also requires travel for face-to-face meetings with corporate and school partners.

ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES:

• Manage and lead the SBT to meet established goals and metrics, overseeing the running of programs on workplace and school sites, reviewing curriculum, and establishing positive relationships with corporate, community, non-profit, school partners and district administrators.
• Provide individual supervision for staff, weekly team meetings for group, consulting/planning.
• Responsible for facilitating site-based programs and/or supporting the SBT in on-site facilitation, interfacing with school and corporate administrators in site management and other duties as needed.
• Work closely with the Sr. Director of Programs to enhance program structure and improve data tracking and evaluation that demonstrates impact. This includes tools needed to measure outcomes (monthly reports, data tracking, surveys, etc.)
• Assess SBT's workflow and caseload to streamline work processes and increase work productivity and quality.
• Work collaboratively with others to develop strategic planning initiatives.
• In coalition with colleagues and Director of Programs, identify and coordinate professional development training opportunities for the SBT.
• Monitor infrastructure to ensure that documentation, timesheets, mileage, expense reports, event proposals and match proposals are submitted in a timely manner.
• Provide on-going feedback and conduct Annual Performance Reviews for the SBT.
• Coordinate new staff Orientation Training for all new SBT members.
• Consistently demonstrate leadership qualities including being flexible, positive, analytical, collaborative, and responsive to constructive feedback.
• In collaboration with the Senior Director of Programs, develop new Workplace programs by identifying local schools and potential corporate, non-profit organizations or businesses; assessing viability and determining if there is established infrastructure to support a program. This includes meeting with schools and volunteer liaisons to explore partnership potential, clarifying logistics (assessing school campus, space, parking, transportation), educating others regarding BBBSLA, and establish the timetable and MOU (service time frame, schedule, meeting requirements).
• Oversee and manage grants for Site-Based Program, identifying project goals, objectives, and Key Performance Indicators in collaboration with the Senior Director of Programs and other team members. This includes ensuring that reporting, documentation, and deliverables are on track and goals are met or exceeded.

PROGRAM DELIVERY & QUALITY ASSURANCE:

• Through scheduled in-person, telephone, and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development and mentor satisfaction are fulfilled.
• With support from the Senior Director of Programs, demonstrate ability to apply social work competencies of strength-based and culturally competent assessment, planning, referral and linkage and crisis intervention to ensure that potential problems and barriers are identified and addressed as early as possible.
• Review documentation to ensure high quality Match Support processes and written excellence.
• Ensure that the SBT members assess individual strengths and support needs for each match participant to assure a positive outcome for the child and mentor.
• Review and revise strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
• Coordinate the SBT's recruitment efforts of mentors and mentees through marketing activities (info sessions, flyer distribution, phone calls).
• When needed, provide line functions for recruiting, interviewing, assessing and matching mentors and mentees.
• Ensure data is tracked to demonstrate program success and impact:
  • Assess data and report on all surveys, performance goals and outcome measurements.
  • Review/Approve/Deny all match closures and transfers.
  • Complete all required monthly, quarterly, and annual reports.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

QUALIFICATIONS:

• Bachelor's Degree required. Master's Degree is a plus.
• 7-10 years applicable work and supervisory experience in social services setting, with a track record of exceeding goals. Nonprofit experience is a plus.
• Work experience in the public education system or workforce/career development for underserved youth.
• Experience in case management or customer service-oriented work requiring consistent contact with clients.

COMPETENCIES:

Customer/Client Focus: Demonstrates a strong commitment to meeting the expectations and requirements of schools, mentees, staff, volunteers, children, parents, and agency corporate and community partners. Prioritizes building and maintaining effective relationships with these stakeholders, gaining their trust and respect. Exhibits a high degree of flexibility and adaptability in all interactions.

Listening: Practices attentive and active listening, ensuring a deep understanding of others' perspectives and needs. Has the patience to hear people out and can accurately restate opinions, even in disagreement. Vigilant in recognizing and addressing child safety issues, demonstrating a proactive approach to problem identification and resolution.

Interpersonal Savvy: Relates well to a diverse range of individuals, building appropriate rapport and fostering constructive and effective relationships. Uses diplomacy and tact to navigate and diffuse difficult situations comfortably. Demonstrates an ability to mediate conflicts and create mutual understanding, ensuring a harmonious and supportive environment.

Approachability: Is approachable and easy to talk to, making extra efforts to put others at ease. Exhibits warmth, patience, and sensitivity to the needs and interests of others, building strong rapport and trust.

Priority Setting: Efficiently manages time and resources, focusing on what is most important. Quickly identifies critical priorities and sets aside less important tasks, eliminating roadblocks and maintaining focus on achieving key objectives. Demonstrates the ability to sense what will help or hinder goal accomplishment and takes appropriate action.

Commitment to Task: Exhibits a strong willingness and ability to pursue goals with dedication and pride in accomplishments. Takes proactive actions to achieve and exceed goals, demonstrating an elevated level of motivation and perseverance.

Results/Outcome Oriented: Is driven by achieving results and can be relied upon to meet and exceed goals successfully. Focuses on the bottom line, setting clear objectives and measures, monitoring progress, and pushing for continuous improvement and success.

Organizing: Effectively marshals resources to accomplish goals, orchestrating multiple activities simultaneously. Uses resources efficiently and identifies incomplete or informal information promptly to address any issues. Demonstrates strong organizational skills to manage complex tasks and projects.

Commitment to JEDI (Justice, Equity, Diversity, Inclusion): Deeply committed to fostering a safe, equitable, and inclusive environment where diversity is celebrated, and justice is ensured for all. This commitment extends beyond internal operations to include alumni, matches, parents/guardians, community partners, and the broader community. Actively promotes and supports JEDI principles in all aspects of the role.

WORK ENVIRONMENT:

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Hybrid office environment. Some evening and weekend work should be expected.

• Occasional independent travel.

• Physical demands: While performing duties of work, employee is frequently required to stand; walk; sit; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 lbs. Job requires verbal and computer communication. Computer, telephone, and calculator use are required.

Equal Employment Opportunity

BBBSLA is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.