Senior Manager, Shop Community & Engagement - Slice

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family's pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We're growing and adding more talent to help fulfill this valuable mission. That's where you come in.

The Challenge to Solve

Slice is a community of locally owned independent shops that are "in business for themselves, but not by themselves." By providing independent shops with all the technological advantages of the big chains, shops no longer have to feel alone in their journey. We want our shops to truly feel like they are part of a community, and facilitating that requires more than a best-in-class product. Slice needs to create spaces (both digitally and physically) where shop owners can come together to share what's working, what's not working, and everything in-between. All facilitated by Slice. 

The Role

The Senior Manager, Shop Community & Engagement will play a critical role in strengthening our relationships with shop owners. This role will determine how to facilitate regular touch points that 1) add value to shop owners by increasing their online orders, 2) assure that shop owners understand exactly how Slice benefits their business, and 3) strengthen the ties between shop owners. The end goal is for shop owners who partner with Slice to succeed by no longer feeling alone in their restaurant journey.

Key Responsibilities

• Lead and create content for monthly onboarding Zoom sessions for new shops (with key Slice department leads as presenters)
• Lead and create content for monthly Zoom sessions (presentations, fireside chats, roundtables, new product updates, product deep dives, etc) for existing shop owners
• Create content in the form of blog posts, newsletters, presentations, etc., all designed to add value to a shop owner's Slice experience 
• Create a "Shop Ambassador" program and identify influential shops/owners to act as a Slice reference for prospect shops
• Manage all trade show event attendance, and facilitate "VIP" dinners/lunch/coffee with key prospect attendees and shop ambassadors
• Manage the marketing component of new shop welcome packages
• Manage our awards program for our top performing shops
• Create and collaborate with our Partner Success team on programs that identify shops that are churn risks, proactively addressing that shop's individual struggles 
• Identify and manage key relationships with non-Slice entities (eg, restaurant owner influencers, complimentary businesses, food bloggers) that would add value to a shop's experience with Slice

The Team

You will be a member of the Marketing team and report into the VP of Marketing. This role is cross-functional and involves close collaboration with our Partner Success department, among others. This is an individual contributor role, with the goal of expanding the team over the next 18-24 months. 

The Winning Recipe 

These are the core competencies this role calls for:

• 5+ years of experience in marketing, lifecycle marketing, event marketing, scaled customer relation management, or related fields
• Excellent interpersonal skills with a strong sense of customer empathy 
• Exceptional oral and written presentation and communication skills
• A "roll up your sleeves" mentality
• Willingness to go the extra mile for any customer
• Experience managing events (both digital and in-person) 
• Experience in restaurant and/or food marketing (especially with franchisees) preferred, but not required

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Flexible PTO
• Market leading medical, vision and dental insurance
• 401K matching up to 4%
• Personal wellness reimbursement/stipend
• Weekly pizza stipend (Yes, that's a thing!)

Salary Range:  $120-140K OTE + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

The Hiring Process

Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 2-4 weeks to complete and you'd be expected to start on a specific date.

1. Application
2. 30 minute introductory meeting with Recruiter
3. 3 30 min meetings with VP of Marketing, Director of Product Marketing, Head of Partner Success 
4. 45 min presentation and mock pitch
5. Offer!

Pizza brings people together. Slice is no different. We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.