Senior Manager, People - White Plains, New York - Veterinary Emergency Group

WHO WE ARE:

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!

THE ROLE'S MISSION

The Senior Manager, People will act as the strategic and tactical People Partner at our headquarters (VQ) in White Plains. They will work closely with leadership and our VQ teams to develop and implement initiatives to enhance employee engagement, well-being and retention at VQ and across VEG Hospitals. They meet with our VEGgies (employees) to understand their experience and provide support and implement improvements.

WHAT YOU CAN EXPECT TO DO

• Strategic Partner: Partner with leaders ensuring alignment of our people initiatives and strategy to VEG's overall business goals as well as those of the regional market. Proactively provide solutions and support to both leaders and VEGgies to improve operational efficiency and VEGgie satisfaction.
• Employee Relations: Collaborate with leaders to manage employee concerns, grievances, and performance issues, ensuring they are addressed in a timely, fair, and consistent way that aligns with the VEG culture and values.
• Talent Management: Work with leaders to identify talent needs and implement succession planning to ensure needs are met and skill gaps are addressed. Support the development and completion of annual processes including: talent reviews, engagement surveys, performance planning, annual performance reviews, retention initiatives and compensation reviews.
• Partner with VQ and field teams to understand and troubleshoot performance concerns/opportunities, identify and address root cause and offer effective and holistic solutions to improve performance.
• Training and Development: Collaborate with our L&D and Leadership Development teams to support learning initiatives.
• Compliance: Ensure all People practices comply with federal, state, and local labor laws across all states, including safety regulations and employee benefits administration.
• Guide, train and direct leaders on the execution of People processes.
• Provide support to VEGgies and leaders onsite building and maintaining positive relationships and promoting the VEG culture.
• Onboarding: Ensure a seamless experience for new VQ employees.
• Provide direct coaching and consultation to leaders to build and develop greater organizational capability.
• Make recommendations on strategy and execution of all people related efforts.
• Promote the VEG culture and our core values of Openness, Togetherness, Heroic Helping and Meaningful Moments and ensure that they're being demonstrated at all times.
• Partner with Talent Partners to ensure VQ recruiting needs are met.
• Perform other projects/duties as assigned.

WHAT YOU NEED

• Bachelor's Degree in Human Resources, Organizational Development or related preferred.
• Minimum of 7 years of progressive People experience with at least 2 years at the Manager level or above with a Generalist focus.
• A record of success in driving People policies and practices to achieve positive organizational change that enhances employee experience and builds on company culture.
• Demonstrated HR acumen with strong analytical, decision making and problem-solving skills.
• Previous experience managing complex employee relations issues, facilitating difficult conversations and conflict management.
• General knowledge of HR practices including benefits, compensation, employment law, performance management, employee relations policies and procedures, learning and development and recruiting.