Senior Manager of Workforce Development & Wellness, Human Resources Division - SF Municipal Transportation Agency (9179) - City and County of San Francisco

APPOINTMENT TYPE: Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening Date: May 3, 2024

Application Filing Deadline: 11:59pm (Pacific Time) Monday - June 3, 2024

Recruitment ID: PEX-9179-147299

Annual Salary: $159,224 and $203,164

Please Note: A resume and cover letter must be attached to the online application.

Position Description:
Under general administrative direction, the Senior Manager of Workforce Development & Wellness will function as a senior-level manager with responsibility for managing the complex professional technical personnel work which includes, but is not limited to, personnel administration, program planning and directing, and the development of policies and procedures to ensure the section meets SFMTA’s strategic goals.

The Senior Manager of Workforce Development & Wellness plays a critical role in fostering a dynamic organization culture that values leadership and learning, integrity, commitment, and inclusion and diversity by providing the overall management of key organizational functions, such as: HR training, performance management, apprenticeships & internships, outreach, employee engagement, employee wellness and onboarding.

This position leads organization-wide learning and development initiatives for SFMTA and has managerial responsibility. The incumbent is expected to work with a high degree of independence and carry out the necessary day-to-day activities without direction, except as new or unusual circumstances require.

This position plans, develops, and directs training programs, as appropriate, professional development programs, and mentorship/coaching programs; facilitates implementation of appropriate change management initiatives and reviews current employee development programs to ensure alignment with agency goals and objectives. Assesses District-wide developmental needs to drive training initiatives and identifies suitable training solutions for employees. Actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance. Provides strategic leadership and supervisory oversight of training department staff. Conducts training as the lead trainer as appropriate. 

Examples of Important and Essential Duties:

• Designs, coordinates and implements training programs to meet the needs of the organization.
• Conducts need analysis, identifies performance training gaps, develops curriculum and delivers effective training programs.
• Determines appropriate training methods and technology required for optimum results.
• Monitors for training effectiveness, evaluates outcomes and makes recommendations for improvements to ensure continuous learning and development across the organization.
• Coordinates, develops, delivers and manages employee orientation, policy and procedure, professional and management development programs.
• Administers instructional programs requiring the services of contractors to ensure the delivery of high-quality, cost-effective training.
• Monitors industry trends and best practices in training and development to ensure that the agency training remains relevant.
• Consults with division leaders to assess organizational development needs and establishes learning and organizational development priorities which are linked to the organization’s strategic initiatives, goals and core values.
• Works with other agencies to deliver trainings and provide other resources.
• Develops and implements an effective New Employee Orientation program.
• Gathers candidate onboarding experience feedback with new hires.
• Acts as a resource to employees and managers.
• Meets with employees to discuss possible career trajectories and strategies for meeting career goals.
• Oversees and manages internships and apprenticeships, WFD, wellness and the Peer Assistance Program.
• Manages various contracts to provide services regarding Employee Assistance Program, Wellness, Training and others as needed.
• Manages the budget for various contracts.
• Promotes the incorporation of Diversity, Equity, and Inclusion practices in our work culture and agency leadership through training initiatives.
• Performs other related duties as assigned.

Minimum Qualifications:

1. Possession of a Baccalaureate degree from an accredited college or university AND
2. Five (5) years of professional experience in Human Resources that includes experience establishing policies and procedures. The qualifying experience must include three (3) years supervising Human Resources units or teams.

Substitution:

Additional qualifying professional-level experience as described above may be substituted for the required degree on a year-for-year basis. One year of experience will be considered equivalent to thirty (30) semester or forty-five (45) quarter units of college coursework.

Notes:

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2. One (1) year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

Desirable Qualifications:

The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Management experience in Human Resources (HR).
• Demonstrated ability to be a team player by recognizing other team members’ unique skills and perspectives, creating a collaborative culture by being positive, respectful and friendly and by being honest and acting with integrity.
• Professional HR certification (PHR, SPHR, SHRM) or Instructor Certification or other Adult Learning Strategies certification or training.
• Advanced oral and written communication skills, including presentation and public speaking experience required to interact with agency staff and management.
• HR work experience in a union environment.
• Interpreting and implementing HR policies and procedures.
• Experience with HR onboarding and Applicant Tracking System(s) (ATS).
• Experience with developing employee culture (focus groups, employee surveys).
• Experience with PeopleSoft HCM.
• Experience with a Learning Management System.
• Strong understanding of adult learning.
• Strong organizational and project management skills.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

For questions or inquiries, please contact: Michelle Serrano-Nacorda, Human Resources Analyst at michelle.serrano-nacorda@sfmta.com

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.