Senior Manager of CSS Housing Services - Illumination Foundation

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13 facilities with 22 micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description
The Senior Manager of CSS Housing Services will be responsible for overseeing the Orange County,
Inland Empire, and Los Angeles CSS Housing Navigation, Deposit Assistance, Tenancy Sustaining,
and Medical Accompaniment Programs. The Senior Manager is responsible for understanding all CSS housing services contracts across counties so as to effectively develop and implement workflows and internal auditing regimens in compliance with agency contractual obligations and industry best practices. The Senior Manager is responsible for maintaining regular communication with managed care plan funders and program managers and associate managers. The Senior Manager must have a strong understanding of CalAIM services including DHCS guidance on CalAIM services and the administrative practices needed to maintain CalAIM programs including a general understanding of medical billing and health plan related reporting tools such as MIF’s. The Senior Manager must have a strong understanding of housing navigation services, including an understanding of coordinated entry systems, homeless management information systems, public housing authority processes, and industry best practices including but not limited to trauma informed care, critical time intervention, and housing first.

The salary range for this position is $70,000 - $75,000 annually, depending on experience.

Responsibilities

Supervision:

• Supervision of CSS Housing services staff includes overseeing and facilitating both qualitative and quantitative aspects of the CSS Housing Services job functions. This entails closely monitoring the work of both Managers and associate managers of CSS housing services insofar as it is delivered punctually and in accord with contractual tenets, ethically and in accord with Illumination Foundation guiding principles, and that it meets internally designed standards.
• Associate Manager of CSS Housing Navigators will monitor outbound program referrals and will ensure that members are being linked properly in accordance with their needs.
• Senior Manager of CSS Housing Services will oversee the integrity of CSS Housing Services staff documentation, applying Illumination Foundation documentation standards when warranted.
• Senior Manager of CSS Housing Services will be in charge of training / growing staff, and
  administering new program wide curricula when necessary.
• Senior Manager of CSS Housing Services will oversee relationships built between all CSS Housing Services Staff, Health Networks, and other housing providers and clients in the community.
• Senior Manager of CSS Housing Services will be responsible for screening candidates and hiring supervisory staff to meet programmatic needs.

Client Care:

• Senior Manager of CSS Housing Services will ensure CSS Housing Services staff are using ethical, client-centered approaches when engaging members.
• Senior Manager of CSS Housing Services will themselves take client-centered approaches when engaging members.
• Senior Manager of CSS Housing Services will view documentation through not only a programmatic lens but a client-centered one as well, intervening in cases that fail to uphold our standards of client care.
• Senior Manager of CSS Housing Services will cultivate and maintain a strong understanding of industry best practices related to client care and seek opportunities to implement these practices in program operations and staff training.

Collaboration:

• Senior Manager of CSS Housing Services will engage in weekly 1:1 collaborative effort with CSS Housing management staff, as well as with the Director of Housing.
• Senior Manager of CSS Housing Services will collaborate with client care team members belonging to other programs, to co-create and optimize the deliverance of client care services.
• Senior Manager of CSS Housing Services will collaborate with administrative staff belonging to contracting agencies and be a point of contact for field-based / client-facing inquiries, questions and concerns of contractors.
• Senior Manager of CSS Housing Services will receive, process, and reply to member grievances submitted to contracting health plans.
• Senior Manager of CSS Housing Services will report to contracted health plans on program operations.
• Senior Manager of CSS Housing Services will cultivate a collaborative, consensus driven approach to program decision making and operations. The senior manager will assist program managers with setting program expectations for frontline staff and work with managers to enforce expectations while ensuring frontline staff have the support and training they need to operate effectively.
• Senior Manager of CSS Housing Services will train program managers on supervision related best practices with a particular focus on ensuring compliance with labor law requirements.
• Senior Manager of CSS Housing Services will be responsible for developing a robust onboarding and ongoing training process that ensures all frontline staff and managers can meet their role expectations.

Documentation:

• Senior Manager of CSS Housing Services will work with the Director of Housing to ensure that the quality and quantity of CSS Housing Services staff documentation is up to internal and contractor standards. This will involve bi-monthly chart audits in Kipu EMR as well as in various provider portals.
• Senior Manager of CSS Housing Services will work with the Director of Housing to identify accurate data / reporting figures, so as to remain compliant with contractor program parameters.

Administrative Oversight:

• Senior Manager of CSS Housing Services will attend all monthly meetings with contractors, as well internal meetings with administrative staff. Information gleaned from these meetings will be disseminated to staff members accordingly.
• Senior Manager of CSS Housing Services will oversee employee timesheets and will be responsible for their compliance / accuracy.
• Senior Manager of CSS Housing Services will be responsible for administering corrective action when expectations / standards are not met by staff members.

Preferred Experience/Minimum Qualifications

Required:

• Comprehensive knowledge of the CalAIM CSS Housing Services
• Possess a proficient ability and willingness to learn and adapt
• Be flexible, open, conscientious, and have a good / positive attitude
• Possess marked social aptitude / a keen ability to work in social environments 
• Must be an excellent communicator and understand flexibility and variability in different communicative styles.

Preferred:

• Bilingual in English and Spanish.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).

Benefits

• Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 15 days vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

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