Senior Manager of Commercial Services - General Fasteners Company

POSITION RESPONSIBILITIES:

• Oversee an Account Manager team
• Hire, train, develop, coach, and mentor team
• Set goals for the team to achieve company and customer goals and objectives, work with them to help them reach goals, and meet with individual team members regularly to assess progress
• Act as an expert resource to support the team members in problem-solving, with projects and customer requests as needed
• Review and approve expedite requests, quotations, debits and credits, scrap requests, RMA's, new customer and ship-to requests, and credit-related requests as outlined in the Delegation of Authority
• Analysis, preparation of, and communication of data associated with customer service and account management KPIs and customer satisfaction data

KNOWLEDGE, SKILLS, ABILITIES REQUIRED TO BE SUCCESSFUL IN THE POSITION:

• Extensive knowledge of Account Management responsibilities with experience as an Account Manager or in a similar role, preferably in a fast-paced and dynamic environment.
• Proven expertise in overseeing accounts and leading teams
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in business administration, management, or a related field preferred. Advanced degree or relevant certifications are a plus.

• 5+ years of sales-related experience, including leading teams.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

The physical demands and work environment described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• This job operates in a professional environment. This role routinely uses standard office equipment
• Valid driver's license and insurability for work purposes

SUPERVISORY RESPONSIBILITY:

• This position has direct supervisory responsibility.

TRAVEL:

• This position may require occasional travel.
• Business-related travel expenses will be reimbursed monthly.

This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the ongoing needs of the Company.

General Fasteners Company is an equal opportunity employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.