Senior Manager, Learning Product (Tech Product Mgmt) , Data Center Learning - Amazon

Description Are you an experienced and accomplished leader excited by the challenge of defining the vision and leading teams in support of learning across Amazon's Global Data Center Operations? AWS Data Center Learning's mission is to develop the best data center workforce on Earth. The organization is responsible for providing training, certification and career development-based learning pathways to all new and existing data center technicians world-wide. Our team is constantly looking to optimize the training experience and provide our operations teams with a work-ready workforce. Our Learning Product team is seeking a Senior Manager, Learning Product (Technical Product Management) who is customer obsessed and believes there is always an opportunity to improve the way customers discover and engage with learning. Our Learning Product team works with internal and external partners to create the best possible online and virtual learning experiences for skilling and certifying new and tenured Data Center Operations technicians. The team manages our learning technology platforms; negotiates with internal and external partners; maintains and operates our Virtual Reality based training; and evaluates and implements new technologies. The ideal candidate is a creative leader with superior analytical abilities across business and technology. This opportunity requires excellent program management, technical problem-solving, and operational excellence skills. Knowledge of the following is required - service-oriented architecture, software development life cycle, and release management. At the core of the position is excellence in planning and execution. This position involves regular communication with senior management on roadmaps, progress, risks and change control. Technical design skills, project management and executive presentation skills are essential. As the Senior Manager you will represent our organization across AWS. This entails understanding the short, medium, and long term product and organizational goals, and translating these into an actionable technology roadmap and people growth plans. Your role will be tasked with management of technical product/program managers, systems administrators, and software developers - their growth and development as leaders. Key job responsibilities - Lead a team that delivers key business programs across Data Center Learning technology, and continuously improves our organizational efficiency and productivity as AWS continues to grow. - Develop and implement cross functional technical engagement strategies for Learning technology. - Understand the industry and technology trends, and uses this knowledge to innovate on behalf of our customers. - Responsible to provide weekly core-team updates, deliver executive level updates on a monthly basis, and will be responsible for escalations in order to resolve any technical issues. - Present to senior leadership via verbal updates and written narratives. - Dive deep into technical systems, understand them well and stay connected to the details. - Define strategy and build and execute road maps for the programs the team owns. - Bring your expertise, problem solving skills, and creativity to add value to the team. - Unify distributed process improvement efforts and own the plan to deliver quality outcomes for our customers. - Work across orgs to ensure we continue marrying internal support capabilities with best-in-class customer experience as new services and features are launched. About the team AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. AWS Data Center Learning's mission is to develop the best data center workforce on Earth. The organization is responsible for providing training, certification and career development-based learning pathways to all new and existing data center technicians world-wide. Our team is constantly looking to optimize the training experience and provide our operations teams with a work-ready workforce. ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations: Herndon, VA, USA | Seattle, WA, USA Basic Qualifications - 6+ years of team management experience - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product Preferred Qualifications - Experience delivering consumer software products and services in a high growth environment Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $158,300/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.