Senior Manager - IT Testing - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com.

Job Overview

We are looking for a Software Senior QA Manager who will be part of Conduent Technology and Product organization and will lead our QA management efforts within each of the businesses under GTS. The ideal candidate will be an outstanding manager who can leverage their thought leadership and project management competency to help lead and manage set of testing projects. The successful candidate must have exceptional problem solving skills, strong business judgment, and demonstrated experience managing cross-functional teams. This role requires excellent technical acumen and internal/external client facing tact!

This role will be responsible for the following responsibilities.

Responsibilities:

• Manages the Tolling and transit System test team to ensure test deliverables are met and assists with resolution of issues.
• Responsible for overseeing the process being followed for planning, managing and execution of testing services for all projects assigned including functional, regression, UAT and end to end test coordination.
• Reviews test schedule, progress reports, metrics, and issues with test lead to ensure the test effort remains on track and issues are resolved or escalated quickly.

• Work with peers and management in allocation of a fungible pool of testing resources across all projects.

• Producting accurate and timely reporting of project test status / Dashboards throughout its life cycle.
• Drive transformation initiatives like Automation, performance and secruity testing
• Organize and lead risk identification and risk analysis sessions and use the results of such sessions for test estimation, planning and control
• Coordinates with vendors to ensure deliverables are as per defined SLA’s, and agreed test processes has been adhered
• Collaborates with GTS stakeholders and vendors to continually improve infrastructure, processes and systems to increase the efficiency and effectiveness of test services
• Work closely with various Conduent business groups and clients to understand the problems, improve collaboration and seek opportunities to drive technology platforms and solutions in relevant areas of business
• Establishes and assures adherence to budget, schedules, work plans, and performance requirements.
• Regularly interacts with senior management or executive levels both within Conduent as well as on client side.
• Developing an evaluation method to assess program strengths and identify areas for improvement.

• Can manage resources onshore and offshore.
• HR responsibilities for the team including hiring, firing, performance reviews, mentoring

Requirements:

• The ideal candidate will at least have a Bachelor's degree in a technical field (e.g. Computer Science, Engineering). Masters degree is highly desired.

• Past experience in all phases of QA including non-functional testing, UAT support & coordination and handover to production support.
• At least 8-10 years of experience in software quality assurance with past experience working with larger organizations, managing 40+ resources in an onsite-offshore model.
• Transportation experience highly desired
• Experience with Agile process & waterfall model.
• Experience with automation tools (Selenium, Appium)
• Experience with Web and Mobile Application Testing
• Experience with various commercial test management tools - SharePoint, JIRA, JAMA , HP, IBM, TFS and Microsoft testing tools
• Experience with Building Test Competency and process improvements

• Experience, desire and comfort to build and work with teams located across many locations

• At least five years of management experience

Additional Requirements

• Ability to quickly learn new technology domains and interact in a rich way with the research and engineering communities in addition to lines of business.
• Strong oral communication skills including ability to make presentations and prospect with clients
• Strong analytical skills, computer skills and excellent organizational skills
• Ability to work independently as well as on a team with limited supervision
• Excellent collaboration and negotiation skills
• Ability to travel (25%) may be required
• Proven program management skill set
• Results driven with a positive attitude

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community.  For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.