Senior Manager, IT Productivity Products at Marriott

Leader responsible for all aspect of the conception, engineering, build, and testing of world class workplace productivity products for Marriott International associates.  This key organizational leader will focus on recommending and developing innovative and modern technical solutions with a customer-focused mindset.  The individual should be familiar with the standards and executable actions required for the conception, design, build, and testing activities required for delivering a reliable technology solution and other capabilities associated with Power BI, Power Apps, Power Automate, Dataverse, and Viva with a vision for simplicity, automation, self-empowerment, and user experience.  Overall experience in developing technical solutions for the workplace leveraging productivity products previously mentioned will be critical, as well as ensuring the adoption of M365 Copilot, GitHub Copilot and Copilot Studio in a secure manner for the proper user base.  Must be able to hire, develop, and build an inclusive, user centric, high performance team.  An ability to interface with vendors and other third parties to define enhancements, product changes, and delivery of solutions that work best for Marriott is also required.

CANDIDATE PROFILE 

Education and Experience 

Required:

• Undergraduate degree and/or equivalent experience/certification  
• 7+ years of IT leadership experience with a blend of deep technical knowledge and a customer-focused mindset that includes:
  • 3-5+ years overseeing or developing solutions for the workplace leveraging Microsoft Power Platform
  • 3-5+ years overseeing or developing security and audit reporting for collaboration products and Microsoft Power Platform
  • 3+ years working with third party service suppliers and ITO organizations – should include financial, SLA and service definition functions.
  • 3+ years experience negotiating with and managing OEM relationships.
  • 3+ years experience developing and implementing end user adoption plans of new technologies
  • Experience working with remote and offshore development and support teams.

Preferred:

• 3+ years at a Manager level or above at a Fortune 500 company with significant scale.
• Demonstrated success leading large-scale infrastructure initiatives/transformations. 
• A thorough understanding of the interdependence of systems and their impact to the business.
• Understanding of the quality assurance, risk management, and security considerations and their impact on the overall technology environment.
• End to end infrastructure lifecycle experience related to user identity and access management. 
• Strong understanding of Agile and DevOps methodologies.
• Fluency in human-centered product discovery methods such as design thinking and service design.
• Strong process management and problem resolution skills.
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience in business systems and process planning.
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms.
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
• Demonstrates strong executive presence and strategic thinking skills.

CORE WORK ACTIVITIES 

Leadership

• Accountable for providing day-to-day leadership and management of the Productivity engineering and products organization and managing the effective delivery of those services to the company.
• Establish management level relationships and partnering with all discipline teams to define systems engineering and cloud services.
• Accountable for managing suppliers in ensuring the delivery of quality services and meet all contractual obligations.
• Foster an environment of continuous improvement and structured processes and procedures that support not only a zero-fault culture, but one that focuses on the "how" as much as the what.

Conception

• Participate in the develop of new strategies around the ‘consumerization’ of the workplace experience at Marriott International.  This includes such key concepts as ‘wireless everywhere’, AI driven productivity tools, cloud based software, and wearable technology. 
• Responsible for developing technical solutions in the workplace technology space geared at maximizing the end user experience.  This includes a clear understanding of key business processes for provisioning, collaboration, security and compliance, self-enablement technology and technology upgrades.
• Key market thought leader whom leverages third party and industry insights into evolving the way in which Marriott associates engage with their work, colleagues and customers. 
• Leads the team responsible for moving workplace experiences to mobile infrastructure technology and cloud services.

Engineering

• Select, qualify and transition into production all technologies related to workplace technologies (e.g. Identity& Access Management, security, and collaboration services).
•  Design quality and always available integrations with  domain services such as Azure Active Directory, LDAP, and other associated e-Directories.
• Build a team that will drive strategy around designing and managing healthy productivity, IAM, security and authentication services.
• Develop cloud based services in the form of IaaS, SaaS or PaaS to help consumerize and provide interoperability for prodcutivity products.
• Develop standards, qualifications and methods for the integration of the workplace architecture with new applications and internet browsers. 
• Design and implements all digital and automated processes for service and user provisioning, service enhancements and service requests.

Service Management

• Represent the services across the organization, designates technical lead and backup, and coordinates communication among support staff and systems staff
• Ensure team understands the services (components, etc.), provides input in service attributes such as performance, availability, security, etc.)
• Conduct competitive market assessment/benchmarking, analyzes financial and internal customer analysis
• Manage vendor relations, oversees internal supplier management
• Work with third party suppliers and integrators on automating workplace support services and other support areas.

Managing and Conducting Human Resources Activities

• Interviews and hires employees.
• Promotes the fair and equitable treatment of employees.
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
• Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
• Utilizes an “open door policy” to solicit employee feedback and reviews employee satisfaction results to identify and address employee problems or concerns
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Identifies talents of direct reports and their teams and assists with their growth and development plans.

The salary range for this position is $101,800 to $161,900 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD;  candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, December 16, 2024.
 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.