Senior Manager, IT Infrastructure - JENNINGS ProSearch

We have been retained to fill a full-time Sr Manager of IT Infrastructure position for our client that is an investment bank specializing in M&A advisory services, representing sellers and buyers of companies worldwide.

At this company, you are welcomed into a collegial environment where every individual has the opportunity to make an impact in a powerful and significant way.

Please read before applying:

This job is located in Richmond, VA and will require an average of 3 days a week onsite. In order to be considered, you must be able to work in the U.S. without sponsorship and be located in the greater Richmond region.

Overview:

The Senior Manager, IT Infrastructure brings an experienced, pragmatic technical skillset to lead the IT Infrastructure Engineering Team. This leader will be responsible for designing, implementing, optimizing and supporting a wide range of enterprise IT infrastructure technologies utilized across the firm. This position will lead a core team of engineers in the execution of infrastructure backlog, initiatives and operations.

Core Responsibilities:

• Provide technical direction over a collaborative team of engineers, vendors and third-party providers (where appropriate) to deliver and manage the IT infrastructure environment, including network, server, storage, telephony, Active Directory / Entra, M365, email, Azure and related MS digital workplace technologies.

• Fostering a close-knit team that receives coaching, mentoring, and training focused on security, uptime, response time, and efficient delivery, with clear ownership and priority definitions, individual development plans, and a collaborative support structure.

• Partner and collaborate with cross-functional teams to ensure alignment, prioritization and progress in the planning and delivery of tactical efforts and strategic projects. Perform enhancement work and support requests according to established service levels, budgets, and compliance standards.

• Foster a culture of continuous improvement, prioritization, innovation, and proactive problem-solving within the technology infrastructure and security team.

• Develop and implement a comprehensive IT Infrastructure strategy and roadmap focused on eliminating technology and process debt, ensuring availability, incident readiness and continued functionality enhancements.

• Redefine, implement and extend IT operational standards in line with ITIL best practices. Ensure that all relevant platforms and processes are supported with operational playbooks, checklists and schedules that are well managed and measurable.

• Define key metrics regarding IT infrastructure health, performance and availability and prepare/deliver as part of broader KPI set reported on regular schedule.

• Define and lead a comprehensive, multi-platform initiative focused on on premise to cloud migration of data center resources and the modernization and simplification of telephony and centralized secure file storage.

• Ensure technology risk-related requirements and processes are executed timely and effectively. Support risk and security assessments as required by parent company and / or external assessors.

• Monitor environment for security concerns/findings and raise concerns with the Security Team (and other partner teams) as needed.

• Ensure team members have individual development plans, clear definitions of ownership and priority and training where needed.

• Participate in annual Technology planning cycle, develop and manage the IT Infrastructure budget with internal teams, vendors and stakeholders. Manage prospective and incumbent vendor relationships and continually assess product roadmaps for ongoing fitness for purpose.

Job Specific Competencies, Education & Experience:

• 10+ years of experience designing, implementing, troubleshooting and supporting enterprise Microsoft environments, M365 / Azure deployments and Office suites.

• 10+ years directly leading / managing technical teams in large-scale corporate technology settings.

• Passion for technology, innovation, and learning of new skills while ensuring an exceptional customer experience.

• High degree of technical creativity and the ability to lead the continuous improvement of platform sustainability, functionality and performance.

• Highly collaborative and able to partner productively and influence among staff, peers and stakeholders.

• Proficiency in gathering stakeholder needs, using these to establish technical vision and ensure that Infrastructure projects are additive and impactful to the business.

•Proficiency in situational leadership and the ability to apply talent management techniques to optimize the team’s performance.

• Proficiency in organizing, prioritizing and executing workload and communicating plans and progress.

• Expert level of knowledge in Windows desktop operating systems.

• Expert level of knowledge in Active Directory / Entra maintenance, configuration and enterprise identity management (IAM / PIM / PAM / SSO).

• Expert level of knowledge in Azure tenant architecture, configuration, security, monitoring and support.

• Expert level knowledge of virtual environments and their design, configuration, administration and security.

• Expert level of knowledge in Windows server operating systems, administration and security.

• Advanced level of knowledge of applying risk-based security architecture and hardening concepts in a complex Microsoft oriented environment.

• This role is in office, full-time.

This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time.