Senior Manager IT App Development - United Airlines

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The purpose of the Senior Manager IT, Application Development position is to lead a development team in the continued design and development of Loyalty applications.  This position will collaborate extensively with our business partners to design, develop and integrate user interfaces and services that meets the business needs. This position will have a strong focus on cloud, .Net programming skills and Agile development with the ability to influence innovation within the Loyalty space.The role will emphasize solutions architecture, Agile development, and driving organizational change.

• Lead and manage  team responsible for designing, developing, and maintaining cloud-based application/s. Lead a portfolio of technology projects to ensure delivery of work requests and projects are within committed budget, on schedule, and the quality of individual projects meets the overall department performance goals. Manage multiple vendor development teams assigned to projects and core support.
• Understand and partner with United business and DT leadership teams along with product SMEs to define the end-state vision, goals, and strategy of the product and create multi-year product development strategy and tactical plans. Share knowledge and collaborate to come up with effective and innovative solutions to problems.
• Engage, collaborate and partner with stakeholders, technical and business, to understand business requirements and user expectations, and lead the development of solutions that meet functional and technical requirements.
• Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards. Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review
• Identify technical obstacles early and work closely with the team to find creative solutions. Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions
• Ensure best practices for Agile methodologies are implemented, and continuous improvements are made, as needed. Ensure adherence to code scanning and other security protocols are adhered to during development and release. 
• Empower, coach, and develop team members. Promote a culture of learning. Establish team and individual’s goals including performance reviews and career and performance plans. Perform short and long-term resources (internal and external) planning to ensure the proper number of resources and right skills are available to meet project goals and schedules. Assess and recommend improvements to the organization structure, roles, and responsibilities.

What’s needed to succeed (Minimum Qualifications):  

        ·      5+ years of web or mobile development (ASP.NET, MVC, SQL, API, JavaScript…etc.)

        ·      9+ years of IT and business/industry work experience

        ·      2+ years of hands-on experience with foundational AWS Services (EC2, S3, RDS, VPC, CloudTrail, CloudFront, Lambda, EKS, ECS, etc.)

        ·      3+ years of software development best practices such as CI/CD, Unit/Integration testing, code reviews

        ·      At least 3-4 years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders

         ·      Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management and other related disciplines/processes

         ·      12 months experience of Agile development

         ·       Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Management                    Information Systems or related field

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Airline experience
• AWS certification
• SAFe experience