Senior Manager - IT App Development - United Airlines

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

As the Senior Manager of IT Application Development, you will be responsible for developing and implementing a new internal flight planning system. This pivotal product is integral to United's growth strategy and is designed to seamlessly integrate with multiple other products within the organization. Your main responsibility will be to direct a team dedicated to digital transformation. This will involve providing hands-on leadership in the design, analysis, and development of highly scalable solutions. The role will emphasize solutions architecture, Agile development, and driving organizational change.

Job Responsibilities:

• Lead and manage a team responsible for crafting, developing, and maintaining cloud-based applications.
• Lead a portfolio of technology projects to ensure delivery of work requests and projects are within committed budget, on schedule, and the quality of individual projects meets the overall department performance goals.
• Lead multiple vendor development teams assigned to projects and core support.
• Understand and partner with United business and DT leadership teams along with product SMEs to define the end-state vision, goals, and strategy of the product and create multi-year product development strategy and tactical plans.
• Share knowledge and collaborate to come up with effective and innovative solutions to problems.
• Engage and partner with collaborators, technical and business, to understand business requirements and user expectations, and lead the development of solutions that meet functional and technical requirements.
• Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards.
• Provide delivery estimates and case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review.
• Identify technical obstacles early and work closely with the team to find creative solutions.
• Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions.
• Ensure standard processes for Agile methodologies are implemented, and continuous improvements are made, as needed.
• Ensure alignment to code scanning and other security protocols are adhered to during development and release.
• Empower, coach, and develop team members.
• Promote a culture of learning.
• Establish team and individual’s goals including performance reviews and career and performance plans.
• Perform short and long-term resources (internal and external) planning to ensure the proper number of resources and right skills are available to meet project goals and schedules.
• Assess and recommend improvements to the organization structure, roles, and responsibilities.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications): 

• Bachelor’s degree in engineering management, Computer Engineering, Computer Science or related field
• 7+ years of relevant experience in web development, content management systems, and architecture
• Experience in common architecture frameworks such as Microservices, API management.
• Experience in designing or building applications using AWS cloud architecture & services and support of highly available and resilient multi-region platforms.
• Understanding of system architecture principles, including the ability to design scalable and reliable solutions.
• Experience in application development (Java, .NET, etc.)
• Leadership experience and ability to guide and inspire a team.
• Project management skills may also be beneficial.
• A mentality for continuous learning and staying updated on industry trends, emerging technologies, and standard processes.
• Sophisticated technical and business knowledge in software development life cycle, quality assurance, project management and other related disciplines/processes
• Well versed in Agile development and requirements management processes.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is a crucial function of the position.

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• AWS certification
• Experience with monitoring/logging solutions like Dynatrace and DataDog is highly desirable
• Practical experience in developing and architecting highly integrated, high user base systems is highly valued
• Leadership experience in managing multiple, large, multi-functional teams or projects, and influencing senior level management and key collaborators