Senior Manager, Global Learning - Carnival Global Brand

Princess Cruises, Holland America Line, Seabourn and P&O Cruises Australia, united as Holland America Group, offering world-renown vacations at sea to travelers around the globe, are building a dynamic, unified organization to serve its highly experienced teams in both our corporate offices and on board our ships.

While cruising paused worldwide, we laid the groundwork to take our company to even greater success, with fresh perspectives and new ways of working. We’re looking for an Sr. Manager, Global Learning & Development (L&D) to help with our efforts; Oversee daily operations for corporate learning partnership and overall learning program development. Oversee creation and implementation of formal, informal and experiential learning. Drive the organizational learning strategy through ongoing production and evaluation of learning tools, staff development and strategic planning. The focus areas of materials development include culture transformation, management/ leadership development and coaching, team effectiveness, talent management, skill enhancement and employee development across global ship and shore population.

The Sr. Manager will work with teams across Holland America Group, with reporting offices in Santa Clarita, CA, and Seattle, WA; we’re looking for amazing humans across the country for this role. HA Group offers strong compensation and outstanding benefits including cruise travel.

Here’s a summary of what Holland America Group is looking for in its Senior Manager, Global L&D. Is this you?

Responsibilities

• In collaboration with Director, Learning, Culture &DEI, partner with stakeholders to understand business needs and agree on learning and development strategies to meet agreed upon business goals
• Engages in regular, consistent communication with business partners, stakeholders and team members to drive successful solutions
• Maintains knowledge of modern learning technologies and their application throughout the industry to select technology solutions that support and enhance the acquisition of learning
• Gathers and analyzes evaluation data to determine action and success metrics, and to report level 4 results data to evaluate the learning program’s organizational impact
• Ensures completion of standardized documentation and adherence to standard operating procedures including production and evaluation governance of learning tools
• Manages internal and external resources (i.e. vendors), monitoring timelines, prioritizing projects and meeting budgetary/ROI requirements
• Analyzes organizational talent needs and identifies gaps in current organizational workforce to determine employee development and learning opportunities
• Partners with Talent Acquisition, Employee Engagement, Employee Relations and Crew Scheduling to build the organization’s culture, engagement, capability and capacity
• Supports and communicates the vision of what the organization can become to inspire and align departmental efforts accordingly
• Seeks innovative ways to improve the organization through experimentation and taking risks. Accept inevitable disappointments as learning opportunities
• Fosters collaboration and builds a spirited team through active engagement with others. Demonstrate mutual respect to create an atmosphere of trust
• Creates opportunities for individual to stretch current skill set, providing feedback and additional guidance, as needed
• In collaboration with the Sr. Manager of Culture/DEI provide guidance and assist the development and implementation of materials and programs in support of the Culture Action Plan, Culture Essentials and DEI work
• Demonstrate behaviors and champion company Culture Essentials, mission, vison and values

Requirements

• 5+ years’ experience in management of human resources development, learning functions or related field
• Bachelor’s degree or equivalent work experience in Human Resources, Communications, Learning & Development or a related field
• CPLP or equivalent certification highly desirable
• Strong business orientation and demonstrated ability to easily work within and across the organization
• Experience in curriculum design, implementation and monitoring development systems
• Experienced in consulting and training on organizational change
• Ability to analyze data gathered from diagnostic tools and HR metrics
• Excellent communication, team facilitation and presentation skills
• Exceptional interpersonal and one-on-one coaching skills, with judgment and maturity to handle wide variety of people and diverse work teams
• Must be able to travel and work a flexible schedule
• Strong skills in Microsoft Office Suite, PowerPoint, Articulate Storyline/CBT authoring tools

Benefits

• Cruise and Travel Privileges for you and your family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training& Professional Development
• Rewards & Incentives

Our Culture… Stronger Together:

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:

https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer,committed to the strength of a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact employeerelations@hagroup.com.

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