Senior Manager for Patient Enrollment - Hire Velocity

Senior Manager for Patient Enrollment, Vaccines | Onsite w/work from home flexibilty – Houston, TX

About the job

Hire Health has partnered with a global clinical research company in Houston on a search for their Senior Manager for Patient Enrollment, Vaccines. As the Senior Manager of Patient Enrollment, you will be the driving force behind team performance, nurturing a collaborative environment, and setting the bar for exceptional customer service. You will spearhead initiatives such as project management and adequate resource utilization.

This role demands a proactive approach to foresee potential challenges and opportunities, with a strong emphasis on continuous improvement and innovation. It requires strong call-center operational experience as well as managerial experience in leading global teams. The ideal candidate will be a catalyst for change, adept at mentoring and inspiring their team, and committed to elevating the patient enrollment experience.

You will also be responsible for driving B2B sales and revenue growth through the development and implementation of strategic sales initiatives. This position will collaborate with key stakeholders and departments to identify new business opportunities and expand market presence.

The company offers a unique opportunity for growth and mentorship, with a focus on building their own technology and making an industry-wide impact.

Company offers some flexibility as it relates to an on-site work schedule as well!

Key Responsibilities:

• Responsible for achieving booking goals across all projects via effective planning.
• Lead study-specific recruitment programs working closely with the clinical study teams and vendors.

• Recruit teams, run orientation sessions, and evaluate and monitor performance.
• Supervise and mentor Team Leads as well as their direct reports.
• Set performance goals, monitor progress, and provide regular feedback.
• Foster a positive work environment and promote teamwork.
• Provide strategic oversight with the head of the department to have foresight on upcoming opportunities and challenges.
• Prepare the annual budget and manage the staff and department consistent with approved budgetary goals.

• Develop monthly, quarterly, and annual department goals and action plans.
• Prepare the annual budget and manage the staff and department consistent with approved budgetary goals.

• Strong data analytics and reporting skills
  
  

Qualifications:

• Must have a minimum of 5 years dedicated call-center experience running global or national call-center teams in the healthcare environment.
• Team Management (Minimum of 3 years’ experience): Must have solid team management experience. Will have 5-7 supervisors reporting directly to the Sr. Enrollment Manager and each of those supervisors has 15-20 direct reports.
• Customer Service Experience:  Must ensure exceptional customer service and maintain high standards.
• Data Analytics and Reporting Experience: Generate regular reports on call center performance, analyze data to identify trends and areas for improvement and present findings to senior management.

 Education:

• Must have a bachelor’s degree in business administration or related field (BBA required; MBA preferred)
• Project Management Professional (PMP) certification is a plus

Other Desired Skills:

• The ideal candidate will be proficient with Salesforce, Google Suite, and Excel