Senior Manager, Dining Reservations - Carnival Global Brand

Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

We’re looking for an amazing Sr. Manager, Dining Reservations reporting to our Fort Lauderdale office.  You’ll be responsible for improving the entire guests’ experience, both pre-cruise and onboard, when it comes to dining reservations. The Sr Manager of Dining Reservation will also have a crucial role on increasing the pre cruise specialty dining revenue, as well as to optimize the reservation systems. The role will act as the liaison between Dining Operations, Call Centers and Tech development and ensure that the reservation system is meeting business needs. Will be shoreside leadership for 16 shipboard Dine Line Supervisors. Will be responsible for launching the Dine Line program and ensuring successful operation.

Here’s a summary of what Princess is looking for in its Sr. Manager, Dining Reservations. Is this you?

Responsibilities

• Maintain the Reservation system in good conditions
• Ensure the Dine Line Call Centre achieves the assigned KPIs when it comes to NPS and Revenue
• Ensure that all reservation system users are properly trained
• Ensure that all training materials are up to date and regular knowledge checks are performed for all dining reservations users
• Liase with Dining Operations Leadership, both shipboard and shoreside and provide recommendations when it comes to improve utilization
• Ensure that the reservation system is always in sync with the physical seating inventory onboard
• Ensure that the reservation system is always in sync with the opening hours of all restaurants onboard
• Act as the first support for shipboard teams and call centers teams

Requirements

• Leadership and Engagement Skills
• Hospitality certificate or equivalent experience
• Minimum 5 years in Restaurant Operations
• Minimum 5 years in a managerial role within Hospitality.
• Strong Microsoft Office knowledge
• Experience with various reservations systems
• Minimum 5 years in a managerial role within Hospitality.
• Must be legally authorized to work in the United States.  Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). 

What You Can Expect 

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 
• Base Salary Range: $100,000.00 to $135,00.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/.

Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA) 

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com


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