Senior Manager, Delivery Support - OneRail

We Need You as Part of Our Team to: 

• Extinguish Delivery Disaster Fires: Analyze complex data to identify and troubleshoot delivery issues before they spiral. Every minute counts in keeping millions of deliveries on schedule. 

• Lead a SWAT Team of Support Specialists: Build, coach, and empower a team to handle high-volume customer escalations, navigate complex delivery scenarios, and extinguish logistical fires with laser focus. 

• Think Fast on Your Feet: Adapt to rapidly and appropriately to changing priorities and make quick decisions under pressure. This role demands agility and the ability to stay calm in the midst of chaos. 

• Bridge the Gap: Maintain positive relationships with a vast network of external customers, logistics partners, and internal teams. Clear communication and strategic collaboration are vital for navigating complex situations. 

• Be a Metrics Mastermind: Enhance and report on key agent call metrics and delivery SLAs. Use data-driven insights to identify areas for improvement and optimize team performance. Every call, email, chat, and delivery counts! 

• Master the Art of Motivational Mixology: You'll manage a team with a blend of hourly and salaried employees, each with unique personalities and motivations. Craft a leadership style that inspires and motivates all to excel, fostering a high-performing and collaborative environment. 

• Logistics is Your Battlefield: You have a bachelor's degree (or equivalent) with 5 years of supervisory experience in Call Center/Logistics environments. You thrive in a fast-paced environment. 

• You are a Proven Leader in the Trenches: You have a track record of success in leading teams through logistical nightmares. You're decisive, calm under fire, inspire confidence under pressure, and are willing to work amongst your team. 

• You Consider Yourself a Data Detective and Master Communicator: You can analyze complex data to uncover hidden problems and translate insights into actionable strategies. Clear and concise communication is key to keeping everyone informed in the heat of the moment. 

• Multitasking Marvel is Your Nickname: You can juggle a dozen priorities simultaneously, manage tight deadlines, and troubleshoot problems while maintaining a cool head. 

• You are a Multilingual Maven: While note required, multilingual abilities (English/Spanish) are strongly preferred. 

• High-Impact and Growth Potential: Make a real difference at a fast-growing company and shape the future of final mile logistics. This is your chance to be a hero. 

• We Will Help You Develop Your Leadership Skills: Sharpen your skills in a dynamic environment that pushes you to excel under pressure. 

• We Offer Competitive Compensation and Benefits: We reward top talent with a package that reflects the value you bring. 

About OneRail

OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts.

OmniPoint is the cornerstone of OneRail’s integrated final mile delivery solution.

• Capture. Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper’s “demand signal†from their POS, ERP, or e-commerce system: what was ordered, where it is, where it’s going, and when it needs to be there.
• Optimize. OmniPoint uses these data to specify the optimal vehicle for the order’s size and weight, as well as any extra services required. OmniPoint then calculates all-in shipping costs, and optimizes delivery routing.
• Execute. Customers can direct deliveries to their own fleet, or to OneRail’s nationwide network of 12 million couriers available 24/7/365.
• Support. Deliveries can be supported as they occur by OneRail’s skilled Exceptions Assist team to handle unforeseen delivery issues on the customer’s behalf.
• Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time, and provide feedback through a customer-branded interface.

OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in in 2022 and 2023, and received an Inc. Best Workplace award in 2023.

Regular, Full-time Team Member Benefits

• Competitive base compensation
• Health and wellness Insurance with generous company contribution (medical, dental, vision)
• Company-paid life insurance, short-term and long-term disability
• 4% 401K match with immediate vesting of Company match
• Continuing Education Opportunities
• Flexible/Open (Uncapped) Paid Time Off (PTO) Policy
• Generous Company-paid Holidays

Onsite Team Member Job Perks

• Relaxed environment
• Standing desks
• Recreational and Video games
• Large breakroom and lounge
• Stocked kitchen and fridges
• Cappuccino machine
• Onsite restaurant and daily food trucks
• Onsite car detailing
• Onsite dry cleaning
• Ample free parking

To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/

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