Senior Manager, Audio Visual & Technical Services - Sodexo

Sodexo is currently seeking an Audio Visual and Technical Services  Senior Manager to lead and coordinate meetings and events for a Life Science client located in Cambridge, Massachusetts. This role is responsible for managing the facilitation of all on-site events, including making reservations, planning, set-up, breakdown, and coordinating food service, in-house catering, and cleaning activities. The Conference Services Manager will collaborate closely with IT, catering, and facilities teams, emphasizing cross-collaboration to ensure seamless event execution. This position requires a candidate that will constantly strive to foster a culture of hospitality and find new and innovative methods to enhance the client meeting and event experience.  

Key Responsibilities

• Manage a team of 6 conference service and event coordinators, providing guidance and support for on-site event logistics.
• Oversee reservations, planning, setup, breakdown, food service, in house catering, and cleaning for events.
• Foster collaboration with IT, food service, and facilities teams to ensure smooth event operations.
• Manage approximately 5 large events concurrently, along with one large workplace experience event per quarter (150+ attendees).
• Supervise the coordination of 10-20 events per team member per week.
• Conduct quarterly client-facing presentations to discuss workplace events, present data and conference analytics, and discuss opportunities for upcoming events.
• Facilitate trainings and team huddles to enhance team performance and efficiency.

The ideal candidate for this role will:

• Have a Bachelors Degree or equivalent experience 
• 3+ years of experience in conference services, event planning or related roles 
• Excellent interpersonal, communication skills and presentation skills
• Have experience managing a team in a conference services or event planning capacity.
• Demonstrate strong organizational and multitasking skills, capable of managing multiple events simultaneously.
• Have a keen eye for detail and a proactive approach to problem-solving.
• Thrive in a fast-paced environment and be adaptable to changing priorities.
• Exhibit a collaborative and team-oriented mindset, fostering cross-departmental relationships for successful event execution.
• Be customer-focused with a dedication to delivering exceptional conference experiences.
• Have proficiency in event planning software and Microsoft Office suite.

The salary range for this position is $70,000- $73,400 annually

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 3 years   

Basic Functional Experience - 3 years of work experience in audio visual or technical support or related field

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.