Senior Manager, Account Management - Avalon Administrative Services, LLC dba Avalon Healthcare Solutions

Avalon Healthcare Solutions, headquartered in Tampa, Florida, is the world's first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve clinical outcomes. Working with health plans across the country, the company covers more than 36 million lives and delivers 7-12% outpatient lab benefit savings. Avalon is pioneering a new era of value-driven care with its Lab Insights Platform that captures, digitizes, and analyzes lab results in real time to provide actionable insights for earlier disease detection, ensuring appropriate treatment protocols, and driving down overall cost.

Studies show that 30% of clinical laboratory testing is unnecessary or overused. Inappropriate testing or missing a key screening can lead to complications and expense arising from unwarranted care, or not obtaining proper care when needed, leading to increased health risks and costs. Avalon helps ensure delivery of the right test, at the right time, and in the right setting. We seek to ensure the most effective patient treatment, improve clinical outcomes, and optimize cost and affordability.

Avalon is a portfolio company of Francisco Partners, a global private equity firm that specializes in investments in technology and technology-enabled service companies.

Avalon is a high growth company where every associate has an opportunity to make a difference. You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.

For more information about Avalon, please visit .

Avalon Healthcare Solutions is proud to be an equal opportunity employer including disability/veteran. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Avalon Healthcare Solutions provides and maintains a drug-free workplace for its employees.

For more about Avalon, please visit our web site at .

About the Senior Manager, Account Management Position:

The Senior Manager, Account Management is a member of the account management team responsible for overall client satisfaction through managing the day-to-day operational activities for the client. This position is accountable for supporting and monitoring program service delivery for clients working cross-functionally with all Avalon operational areas. This role may also manage a small portfolio of clients. The Senior Manager, Account Management reports to the Executive Vice President, Account Management.

This position is eligible for remote work, but quarterly travel to the corporate office in Tampa, Florida may be required.

Senior Manager, Account Management - Essential Responsibilities:

• Build strong partnerships and rapport with key executives and managers within assigned set of client partners
• Support Avalon Vice Presidents, Account Management by reviewing client performance and analyzing contract performance and financials
• Preparation of QBRs
• Build business cases for revenue and produce expansion efforts with current clients
• Responsible for the reporting and analytics for assigned client book
• Upkeep of the internal CRM system
• Liaison and escalation point for internal Client Success Team
• Manage client implementation change controls
• Manage client contracts, facilitate deliverables, and drive initiatives if assigned a client directly
• Support assigned contract renewals including amendment execution

Senior Manager, Account Management - Minimum Qualifications:

• 7+ years' experience in healthcare account management
• Bachelor's degree or significant and relevant direct work experience in lieu of degree
• Willingness and ability to travel up to 10% of the week to client sites and providers, as needed
• Knowledge of the healthcare industry, payers, and regulations required
• Demonstrated health plan business acumen skills
• Ability to manage projects
• Solid analytical skills with the ability to generate reports
• Strong ability to use data to tell the story
• Creative ability to problem solve
• Ability to work cross-functionally to proactively communicate and to resolve issues with the appropriate sense of urgency
• Proven success in matrix environment
• Ability to interact effectively with counterparts at assigned clients

Senior Manager, Account Management - Preferred Qualifications:

• Experience in a start-up or early-stage company helpful
• Knowledge of reference laboratory business, esoteric tests and processes strongly desire
• Experience working with Medicare and Medicaid programs

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