Senior Maintenance & Reliability Engineer - Gardyn

Our Purpose:

Created by a team of busy parents, professionals, cooks, and food-lovers who care about what we eat, how we live, and where our food comes from, Gardyn designs and develops high density, intelligent, plug-n-play vertical gardens for the cultivation of top-quality produce anywhere, all year, and in any climate.

Featured as TIME’S Invention of the Year, our indoor vertical Gardyns improve lifestyle, health, and the environment by providing tasty, affordable, nutritious greens and fruits without sacrificing design, space, or resources. With already producing over 2 million pounds of Gardyn produce with no pesticide, no waste and 95% less water, we are here to help shape the future of food by leveraging new technologies, for less impact on the environment and giving access to healthy, tasty, nutritious food to all.

Gardyn’s Culture

• Radical Candor:

  It is not about being right or wrong or saving face. What we care most about is to make the right decisions for the company.

• Freedom and Responsibility:

  Everybody at Gardyn is an adult and should be able to make the best decisions on their own with the best interest of the company in mind.

• Impact:

  We want to move the needle big time in everything we do, on the way the company is working, our business, our customers.

• Transparency and Collaboration:

  We care deeply for our customers, our colleagues, and for all that we are doing, how and why. It is not about ourselves, it is about what we want to accomplish as an organization.

Your Purpose: Drive the performance, reliability, and continuous improvement of the hardware products across our IoT fleet by ensuring efficient monitoring, optimizing troubleshooting processes and maintenance, and leveraging data-driven insights.

To nail your job you will:

Monitor hardware performance and health across the fleet

• Faster Response: Develop robust monitoring systems with the support of the Tech team and using company tools to quickly identify anomalies and respond to critical issues.
• Comprehensive Coverage: Eliminate blind spots and proactively mitigate risks through enhanced monitoring.
• Data-Driven Insights: Analyze factory and device data to uncover trends, providing actionable insights to stakeholders.
• Efficiency Through Automation: Streamline operations by automating manual tasks and creating tools that improve monitoring speed and accuracy.

Support Customer Success team to deliver an efficient troubleshooting for Hardware Issues

• High First-Contact Resolution: Improve troubleshooting guidelines, resources, and training to achieve a high resolution rate for hardware issues on the first attempt.
• Expert Support: Personally handle escalated, complex, or unusual hardware issues beyond frontline capabilities.
• Scalable Tools: Deploy tracking and troubleshooting tools to support fleet growth and entry into new markets while maintaining SLA compliance.

Make sure the maintenance operations and the management of spare parts are optimized, through inventory management, processes and tools.

• Inventory Optimization: Accurately forecast replacement part consumption to avoid excess inventory and shortages.
• Operational Efficiency: Streamline maintenance processes to uphold quality and reliability standards.
• Cost Reduction: Achieve annual per-unit maintenance cost reductions without compromising performance or customer satisfaction.

Leverage insights from the fleet monitoring, troubleshooting & maintenance to suggest product and process enhancements

• Data-Driven Improvements: Use monitoring data and customer feedback to identify and address recurring reliability and performance issues.
• Collaborative Solutions: Partner with development teams to develop and implement fixes for common reliability challenges.
• User Insights: Analyze customer feedback on usability and maintenance to inform future product enhancements.

We'll love you because:

• The Gardyn mission and products resonate strongly with you.
• You are proficient in data analysis tools and have the ability to interpret and apply insights from complex datasets.
• You have advanced problem-solving skills and have the ability to systematically address complex technical challenges.
• You have strong stakeholder management skills and experience in cross-functional collaboration.
• You have a Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field with 8-15 years of experience
• You have an expertise in IoT systems with a strong understanding of hardware and software troubleshooting methodologies.
• You have excellent leadership and communication abilities, with the capacity to drive alignment across teams with varying backgrounds and interests.
• You have meticulous attention to detail, combined with a strategic mindset for both immediate and long-term improvements.
• You have the ability to come to the Hyve (Bethesda, MD) on a regular basis (at least once per month) to be close to the product and address firsthand issues.
• You are quick to learn, discerning between critical problems and minor issues, and can manage your time effectively.
• You embrace data-driven decision-making and have a strong passion for leveraging technology to solve complex problems.
• You value different perspectives and inputs and have a high level of comfort for giving/receiving constructive feedback.
• You excel in fast-paced settings and have an "owner" mentality when it comes to your work, driving continuous improvement with enthusiasm.

You’ll love us because:

• We encourage unconventional thinking.
• We are paving the path for innovation in home-grown food and education.
• We are creating a movement bigger than ourselves that will positively enhance people’s lives.
• We practice radical candor and encourage employees to be authentic and transparent when communicating with all internal employees as well as external vendor relationships.
• We lead with context not control and let you determine the best ways to accomplish your goals.
• We are a wicked smart yet humble team.
• Egos are not welcome here.
• Gardyn embodies the start-up culture with the success to back it up.
• Come prepared to work in a highly adaptable, fast-paced environment.