Senior Mainframe Systems Engineer - H-E-B

Since H-E-B Digital Technology's inception, we've been investing heavily in our customers' digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-E-B Digital--we're using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. If you enjoy taking on new challenges, working in a rapidly changing environment, learning new skills, and applying it all to solve large and impactful business problems, we want you as part of our team.

Our Partners thrive The H-E-B Way. In the Senior Mainframe Systems Engineer role, that means you have a...

HEART FOR PEOPLE... you lead and motivate teams of engineers, collaborate with multiple customers within different lines of business, negotiate solutions, and provide upward communication
HEAD FOR BUSINESS... you consistently demonstrate and uphold the standards security, infrastructure, and process
PASSION FOR RESULTS... you're capable of high-velocity contributions in multiple technical domains

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner-owned” means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

What is the work?

Design & Development / IT:

• Designs / analyzes / evaluates / tests / debugs / implements applications programs supporting H-E-B infrastructure business processes, operations, and network-based product systems
• Analyzes / installs / configures / tests / modifies / maintains operating systems, databases, utilities software, or system management tools
• Writes / maintains custom scripts to increase system efficiency
• Adheres to architected technology roadmaps in designs and implementations
• Serves as technical subject matter expert (SME) for cross-functional IT Teams; assists with / troubleshoots systems-related issues and maintenance
• Assists in refining and communicating common goals and direction for team
• Applies experience / knowledge of available technologies to provide detailed specifications for proposed solutions; assists in creating / presenting hands-on demonstrations for proposed solutions
• Monitors internal and vendor service level objectives (SLOs) and agreements (SLAs); identifies / resolves SLO / SLA gaps
• Monitors / tests system performance for productivity issues; identifies potential solutions; collaborates with vendors, other Digital Teams to implement them
• Maintains security, backup, and redundancy strategies
• Documents / promotes H-E-B standards and procedures
• Supports complex projects requiring specialized technical knowledge
• Coordinates with technical / non-technical Partners and clients to determine business requirements
• Collaborates cross-functionally to align goals, establish milestones, maintain hardware / software, if needed, monitor progress, proactively manage challenges, risks, and constraints, communicate with appropriate stakeholders, and implement initiatives

What is your background?

• A related degree or comparable formal training, certification, or work experience
• 4+ years of related systems experience

Do you have what it takes to be a fit as an H-E-B Systems Engineer?

• Working knowledge of networking technologies (OSI network layers, TCP/IP)
• Working understanding of various operating systems and their impact / implications
• Working understanding of best practices related to system security measures, and with system administration, performance tuning, and monitoring
• Strong communication skills
• Strong analytical and problem-solving skills
• Scripting skills (e.g., shell scripts, Perl, Ruby, Python)
• Project management skills
• Ability to work efficiently in a fast-paced technical environment with increasing support demands and complexity
• Ability to manage multiple priorities and assigned tasks to meet deadlines and objectives
• Ability to collaborate and openly share ideas with a team of like-minded professionals

Key Requirements for a Mainframe Systems Engineer at HEB:

• Proficient in maintaining CICS, MQ, Sysview, ChangeMan, ACF2, DB2
• Knowledge of SRDF, DLM8500, CA/Broadcom support tools
• Software Engineering/Automation experience

What Are The Perks?

• A robust Benefits plan with coverage starting Day One
• Dental, vision, life, and other insurance plans; flexible spending accounts; short term / long term disability coverage
• Partner Care Team, for any time you have healthcare or coverage questions
• Telehealth offers 24/7 access to board-certified doctors by phone
• Partner Guidance allows free counselor visits
• Funeral leave, jury duty, and military pay (subject to applicable law)
• Maternal/paternal leave for new parents, including adoptions
• 10% off H-E-B brand products in-store and online
• Eligibility to participate in 401(k)
• Opportunity to become a “Partner-Owner” after 12 months

Who We Are

H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $26 billion 
We hire talented people (116,000+ Partners), and give them autonomy to be creative in how they impact the business 
We're a Partner-driven company with a Bold Promise--Because People Matter 
We embrace Diversity and Inclusion as core values, and support them with thriving company-wide programs 
We're a truly original Texas-based company that created the Spirit of Giving to help Texas communities every day 
Once eligible, our Partners become Owners in the company. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Retailing Company 

Hiring in San Antonio, Austin or Dallas locations!

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