Senior Mail Clerk - Augusta, ME - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Mail Clerk processes incoming / outgoing mail against contracted timelines. They will sort and scan incoming medical claims and on - claim documents to be processed against contracted timelines. They will process incoming mail and send it to appropriate internal contacts. They will code cross - over and TPL claims per the DLP. They will also use the company owned van to courier mail pickups and drop offs, bank deposits and FedEx shipments.

This position is full - time. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM. Our office is located at 45 Commerce Drive, Suite 5, Augusta, ME, 04330 (100% on - site).

We offer weeks of on-the-job training. The hours during training will be 8:00 AM - 5:00 PM from Monday - Friday. Training will be conducted on - site.

Primary Responsibilities: 

• Courier Functions including mail pick up and drop off at the Federal, State, and State DHHS Post Offices twice a day
• A weekly stop at the State Department of DHHS office for mail pickup / drop off and FedEx drop offs, as needed
• Open all incoming mail that is received from the State and Federal Post offices, client inter - office mail, and those sent via email for processing and sort by type, i.e., claims, Prior Authorization, mailing responses, etc.
• Forward all items to correct parties if sent here incorrectly
• Using client software multiple times daily to transfer files from client to internal systems for printing on large commercial printers
• Print and sort Remittance Advises (RA’s) once a week into 3 categories, non - payments, electronic funds transfer (EFT), and checks
• Print corresponding labels to each RA. Label then hand stuff all non - payment and EFT invoices
• RA’s with check also require the matching check be added when hand stuffing. Ensure there are no excess labels, RA’s, or checks
• If there are, staff will outreach client to remediate the issue
• Run all envelopes through large sealer / postage machine and assign costs
• Using scanner and licensed software to scan all documents (claims and non - claims), ensure a unique tracking number is assigned, then upload into client system
• Track item counts and verify all work objects were successfully transferred to client
• Sort claims by type HCFA, UB, or ADA and if there is an attached or required TPL / cross over insurance form. Complete a coding form for all claims that have TPL or cross - over insurance and attach to claim
• Process incoming internal print requests that include but is not limited to the following job types: large or small mass mailings, binders with tabs and inserts, pocket folders with tent cards for meetings, etc.
• Then ship all materials to requestor within timeframe listed
• All documents printed or received in the mail that are scanned into the software, must be correctly labelled and tracked by year, julian date, and document type
• All documents are stored in boxes for up to 3 months inhouse
• Once volume exceeds inhouse capacity staff will outreach client for bar code tracking and secure transfer to Iron Mountain, an off - site storage facility
• Client must be on - site for the transfer to Iron Mountain so staff must coordinate times
• Process mail from PO Boxes. Sort and scan each piece of mail, including physical checks, to the correct internal team member. Ensure received by team member and rescan, if needed
• Label and add postage to envelopes or create just postage, as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma / GED OR equivalent experience 
• Valid Maine License with a clean driving record
• Ability to work any shift between the hours of 8:00 AM - 5:00 PM
• Must be 18 years of age OR older

Preferred Qualifications:

• Experience with using Microsoft Word and Microsoft Excel

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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