Senior Leasing Professional - Rose Valley Management
College Park, MD 20740
About the Job
Rose Valley Management is looking to hire a Leasing Professional to join our growing team!
JOB SUMMARY: As a Rose Valley Management Leasing Professional, you must be a team player who is goal-driven, and have strong organizational, customer service, interpersonal and problem-solving skills. Your objective is to positively guide potential residents through the entire move-in process. This is accomplished through answering phones and persuading prospective residents to visit the property in a friendly and professional manner, as well as, consistent and timely follow-up calls and emails to prospective and/or current residents, conducting property tours and working with the potential residents to complete their application.
JOB SUMMARY: As a Rose Valley Management Leasing Professional, you must be a team player who is goal-driven, and have strong organizational, customer service, interpersonal and problem-solving skills. Your objective is to positively guide potential residents through the entire move-in process. This is accomplished through answering phones and persuading prospective residents to visit the property in a friendly and professional manner, as well as, consistent and timely follow-up calls and emails to prospective and/or current residents, conducting property tours and working with the potential residents to complete their application.
BENEFITS OF WORKING AT ROSE VALLEY:
- Opportunities for Monthly Commissions
- Health, Dental and Vision Insurance
- Flexible Spending Account
- Health Spending Account
- Commuter Benefits
- Generous PTO package
- 401K after 1 year of service with a company match
- 100's of discounts on car rentals, hotels, amusement parks, and more
- Additional perks throughout the year
QUALIFICATIONS:
- High school diploma or equivalent.
- A current and valid Driver’s License.
- At least 1 year of active leasing experience.
- High energy, creative and loves to sale with ability to provide strategic marketing ideas and plans.
- Strong communication skills with ability to give presentations over the phone and in person.
- Positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills.
- Ability to communicate professionally and effectively with prospects, co-workers, residents, vendors and corporate staff.
- Strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible.
- Dependable and punctual with flexibility to work weekends.
- Proven ability to work toward and meet targets.
- Solution-oriented thinker with strong problem-solving skills.
- Working knowledge of RealPage software strongly preferred.
DUTIES AND RESPONSIBILITES:
- Demonstrates excellent communication skills with prospects, residents, vendors, and onsite/corporate team members via email and phone.
- Conducts tours of community, vacant apartments or models and amenities.
- Responsible for ensuring apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the "curb appeal" of the property.
- Sends thank you cards and follows up with prospects that did not rent.
- Markets and leases apartments to prospective residents and supports property's marketing plan.
- Documents prospect activity in compliance with Fair Housing Laws. (Weekly Report documentation includes telephone call, walk-in traffic, source of traffic, prospect's needs, apartments shown and reason for not renting).
- Utilizes sales and closing techniques per established guidelines.
- Responsible for meeting monthly leasing goals.
- Accepts rental application form from prospect and verifies it. Documents the verification process completely in compliance with Fair Housing Laws. Submits the completed rental application to Community Manager for rejection or approval.
- Prepares move-in packet.
- Responsible for "shopping" competitive properties and maintaining up-to-date market knowledge.
- Develop and maintain an on-going resident retention program under direction of the Community Manager.
- Additionally, provide excellent customer service to existing residents of the property.
- Completes special projects as assigned by the Community Manager.
- Brings any area of concern to the Community Manager's attention.
- Daily follow up of renewals and tenant delinquency.
- Maintains knowledge and understanding of and adheres to established policies and procedures for the leasing agent's position.
- Included in the overall responsibility of leasing apartments is taking telephone inquiries,
- Performs duties as assigned or necessary.
ADDITIONAL RESPONSIBLITIES PREFERRED:
- Attend Biweekly AIRM meeting with Community Manager to provide feedback and insight on traffic, objections and market conditions.
- Participate in outreach marketing activities on a regular basis to obtain prospective residents and partner with local business.
- Assist Community Manager with delinquency and rent collection efforts
- Assist Community Manager with legal referrals and general management of non-paying residents.
- Assist Community Manager with processing deposits
As the first impression of our community, it is important our Leasing Professional understands the value of providing strong customer service, effective sales techniques, and how to overcome objections. This position requires the ability to communicate effectively with residents, prospects and vendors, and to present a positive, professional image. We are looking for a true team player to add to our growing company.
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Source : Rose Valley Management