Senior Learning Experience Designer - Equinix

Job Summary 

The Senior Learning Experience Designer works on course and training module development projects in support of and in development of and engaging training course content for data center employees. Conducts analysis, designs and develops instructional approaches and/or strategies to meet training requirements. Delivers training to employees directly or indirectly and mentors others. 

Responsibilities 

• Craft technical experiential learning solutions that support adult learning standard methodologies, address needs identified in a job/task analysis, drive behavior change, and improve performance of Equinix Data Center Technicians and Critical Facilities Engineers

• Work with internal subject matter experts to build accurate, effective training content

• Translate sophisticated information and ideas into intuitive, engaging, and effective explanations

• Gain a solid understanding of the various functional and technological product areas of Equinix

• Build and maintain valued relationships with key internal customers and external vendors

• Design interactive courseware, video, augmented/virtual reality that appeals to international audiences

• Apply various modern authoring tools to rapidly build enjoyable, positive learning experiences that are interactive, effective, and technically functional

• Develop instructionally sound knowledge, skill, and job performance-based assessments

• Closely partner and collaborate with cross-functional teams to continuously improve existing learning programs based on the latest research in adult education

• Meet all milestones and deliverables by deadlines; when delays do occur, work with the team to estimate, monitor, adjust, and proactively communicate revised deadlines as needed

• Mentor Jr Instructional Designers and Regional Trainers on standard methodologies in instructional design and enablement solutions

• Help to shape the ongoing strategy and mission of the technical training programs

• Follow Equinix branding guidelines and standards to ensure content is professional and consistent with corporate look and feel for internal audiences

Qualifications 

• Proven progressive related work experience in technical training, instructional design, technical writing (or equivalent combination of 5+ years of transferable experience and education)

• Deep experience designing and developing learning programs across delivery mediums and content types (mobile learning, e-learning, video, gamification, virtual learning, live simulation, and live classroom)

• Demonstrated experience working in a constantly evolving, project-driven environment with design sensibility when creating all instructional materials

• Proven track record to independently apply logic and creativity to arrive at the best solution to a problem is a must

• Working knowledge and application experience using Articulate 360, Adobe Creative Suite (Premiere, Captivate, InDesign, Illustrator, Photoshop), and other industry benchmark applications and online multimedia authoring tools 

• Be a creative innovator and have strong visual acumen to design illustrations and animations relevant to a technical audience

• Knowledge of learning experience design and design thinking principles

• Experience applying Agile or LEAN project management practices to the design and development of training

• Experience leading project teams and running cross-functional programs

• Experience editing and writing content that will be translated into other languages

• A strong attention to detail (grammar, spelling, syntax, diction, and punctuation)

• Experience developing metrics and tracking quality and turnaround time

• Bachelor’s Degree or equivalent experience required; Master’s Degree in Instructional Design or Technical Writing is preferred

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.