Senior IT Systems Engineer - Justworks
New York City, NY
About the Job
Who We Are
At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you'll fit right in.
Who You Are
As a senior systems engineer, you possess extensive expertise in entrepreneurial, startup, or enterprise settings. Your top-tier support for stakeholders is tailored to their specific needs, demonstrating a white-glove approach. With a high level of professionalism, you excel in researching technical problems and solutions. In your role, you take charge of technical design, planning, implementation, installation, performance tuning, and recovery procedures for critical enterprise application systems. Leading by example as a technical expert, you will serve as a mentor to junior systems engineers. You will collaborate with your team to analyze system requirements, develop specifications, and provide project leadership to ensure exceptional customer service.
Your Success Profile
What You Will Work On
- Configuring, troubleshooting, monitoring, and administering our catalog of SaaS applications.
- Maintain our SSO and identity provider integrations in SaaS applications.
- Collaborating with cross-functional teams to define system requirements, evaluate SaaS solutions, and make informed decisions on implementation and integration.
- Conducting regular audits and assessments of SaaS environments to identify areas for improvement, optimize resource utilization, and enhance overall system performance.
- Stay updated with emerging trends and technologies in SaaS, cloud computing, and system administration, and proactively recommend innovative solutions to drive operational efficiency and cost savings.
- Provide technical guidance and mentorship to junior team members, fostering a collaborative and knowledge-sharing culture.
- Develop and maintain documentation for supported applications, processes, integrations, and any other training materials for internal employees and IT Staff.
- Serve as a point of escalation for the IT Systems team on SaaS-related issues.
- Make recommendations to the IT Manager on all aspects of the Systems side of the IT department.
- Architect and configure automations that enhance onboarding, mid cycle, and off-boarding user lifecycle management.
- Perform other related duties as assigned.
How You Will Do Your Work
As a Senior IT Systems Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
- Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what's in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
- Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
- Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
- Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."
Qualifications
- Minimum of 5 years of professional IT Systems experience
- Experience administering Okta and building custom integrations with SAML, OAuth2, OIDC, and SCIM with Okta API Access Management and Device Trust
- Experience with Okta Workflows and Okta Identity Governance.
- Experience with SaaS Operation platforms.
- Experience extending and working with Active Directory and Windows in AWS/Azure
- Experience with mentoring individuals and being the bar raiser in the team. You are approachable, and the team can count on you to support them with challenging tasks.
- You are not afraid of technical details, you learn fast, and you are motivated to understand every aspect of your product
The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $139,000.00 per year.
#LI-Hybrid #LI-JS1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.