Senior IT Support Technician - Mitsubishi Electric Power Products, Inc.

Mitsubishi Electric Power Products (MEPPI) serves the North American power systems, rail transportation, and large visual display markets with electrical and electronic products, systems, and services.

Position Summary

MEPPI's is looking for a Senior IT Support Technician to join our IT Department. As a Senior IT Support Technician, you will be responsible for providing advanced technical support to end-users, diagnosing and resolving complex technical issues, and ensuring the efficient operation of our IT systems and infrastructure.

Essential Functions

• Provide analysis, diagnosis, and resolution of problems with workstation hardware, software, networked peripheral devices, and networked hardware and software products.
• Collaborate with other members of the end user support team to resolve problems in a timely manner.
• Assist with software and hardware upgrades and new implementations.
• Develop and provide user training as required.
• Maintain and administer the corporate cellphone account providing phone upgrades and service plan changes.
• Support, maintain, and troubleshoot software management systems.
• Support, maintain, and troubleshoot all multimedia related devices such as projectors, video screens, video conferencing equipment, and intelligent whiteboards.
• Support, maintain, upgrade, and troubleshoot all corporate CAD software packages.
• Use the corporate helpdesk system to document and track all problems, resolutions, and end user computing assets.
• Develop and implement automated technology solutions using available scripting tools.
• Act as mentor for other support technicians.

Qualifications

• Associate’s degree in a computer related field with 4 years’ experience as a computer/network technician, or equivalent education and experience.
• Advanced knowledge of PC repair, configuration, networking, MS Windows, MS Office, SCCM or similar platform and other current Company operating system platforms and applications.
• Intermediate knowledge of network concepts including TCP/IP, Windows Networking, and Windows Security.
• Advanced knowledge of PowerShell and scripting.
• Advanced written and verbal communication skills.
• Ability to analyze data.

MEPPI offers its employees competitive salaries, commensurate with qualifications and experience, as well as comprehensive benefits including:

• 401(k) Program
• Medical, Dental, Vision and Life Insurance
• Vacation
• Paid Holidays
• Employer sponsored programs including Flexible Work Arrangement, Wellness, and Professional Women's ERG, HOPE (community outreach)
• Onsite Fitness Center and Café
• Employee Discounts
• Flexible Spending Accounts
• Volunteer opportunities
• Paid Parental Leave